Patient Experience & Front Desk Coordinator

US Oncology Inc.; Salem (VA); On-site; USD 16,531 - 24,796; Full time

Job summary

US Oncology Inc. seeks a courteous front desk receptionist to warmly greet patients and visitors, check in arrivals, collect and verify intake forms, update demographics and insurance data, and route inquiries to the appropriate clinical staff.

You will handle co-pays, print receipts, and maintain a neat lobby and filing system in a compliant office environment. The role requires a high school diploma, at least 18 months of front office experience, proficiency with Microsoft Office, and timely

Qualifications

• High school diploma or equivalent.
• 18+ months of front medical office receptionist experience with insurance forms and scheduling software.
• Knowledge of office routines and scheduling processes is a plus.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts. Answers phone calls promptly and professionally.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face-to-face contact; routes to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Schedules outside consults/procedures ordered by providers.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Schedules diagnostic imaging (e.g., CT scans, PET scans) once approved by insurance.
• Maintains chart messages and queue items.
• Scans and copies updated insurance cards.
• Other duties as requested or assigned. May type memos and forms.

Skills

Front desk experience

Microsoft Office

Scheduling software

Communication

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

US Oncology Inc. seeks a courteous front desk receptionist to warmly greet patients and visitors, check in arrivals, collect and verify intake forms, update demographics and insurance data, and route inquiries to the appropriate clinical staff.

You will handle co-pays, print receipts, and maintain a neat lobby and filing system in a compliant office environment. The role requires a high school diploma, at least 18 months of front office experience, proficiency with Microsoft Office, and timely