Front Desk Coordinator

Socket.dev; Juneau (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Southeast Radiation Oncology Center in Alaska is seeking a Medical Front Office Coordinator to join the Integrative Services and Navigation team. You will be the first point of contact for patients and providers, delivering empathetic support and organizing schedules across locations.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced, collaborative setting. Two years in a medical office and proficiency with Microsoft Office/EPIC are preferred.

Qualifications

• High School Diploma (or equivalent).
• Minimum of two years of experience in medical office preferred.
• Proficient in keyboarding and administrative tasks, including spelling, proofreading, and grammar.
• Proficient in Microsoft Office Suite.
• Experience with Epic or other EMR systems.

Responsibilities

• Support Integrative Services team providers in patient care delivery.
• Schedule/reschedule appointments at the Anchorage office.
• Coordinate across provider schedules and track patient visits.
• Obtain and organize medical records for patient charts.
• Ensure smooth appointment flow and daily schedule organization.
• Manage patient calls and follow-up communications.
• Communicate with staff at other locations as needed.
• Complete environmental service tasks as needed.
• Work recall task list for patient follow ups.
• Organize incoming and outgoing faxes.
• Assist director and team with other duties.

Skills

Outstanding verbal communication

Empathetic demeanor

Excellent organizational skills

Team-oriented

Proactive work ethic

Punctuality

Customer-focused

Adaptable to change

Strong problem-solving

Education

High School Diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Description

Southeast Radiation Oncology Center is seeking a dedicated, service-oriented, and compassionate Medical Front Office Coordinator to join our close-knit Integrative Services and Navigation team. This is a wonderful opportunity to build meaningful relationships with staff and patients, while delivering exceptional care to our community in a collaborative team environment. We prioritize work-life balance, ensuring a fulfilling professional experience for our team members.

As a Medical Front Office Coordinator, you will serve as the primary point of contact between providers and patients. Your role will involve providing empathetic support to individuals facing a cancer diagnosis, as you will be interacting regularly with patients and their families, their referring healthcare offices and their integrative providers on the team to ensure a seamless and supportive experience for all.

At our center, we believe in caring for our team as well as our patients. We offer a healthy work-life balance so you can thrive both personally and professionally.We are looking for someone who brings a positive, friendly attitude and a genuine passion for patient care, as well as the ability to work effectively in a fast-paced, team-oriented environment.

Key Skills

• Outstanding verbal and written communication
• Caring and confident demeanor
• Excellent organizational and time management skills
• Strong problem-solving abilities
• Customer-focused with a commitment to service excellence
• Skilled in building positive working relationships and fostering collaboration
• Highly self-motivated with a proactive work ethic
• Adaptable and responsive to change
• Punctuality

Core Responsibilities

• Support Integrative Services team providers in delivering patient care within a collaborative care team model
• Schedule/reschedule appointments for patients at the Anchorage office
• Work within each provider’s schedule across different locations and track data on their patient visits
• Independently obtain and organize necessary medical records for patient charts
• Ensure smooth appointment flow and maintain daily schedule organization
• Manage patient calls and follow-up communications
• Communicating with staff members at our other locations as necessary
• Complete environmental service tasks as needed
• Work recall task list for patient follow ups
• Organize incoming and outgoing faxes
• Other duties as assigned to support the director and team

Requirements

• High School Diploma (or equivalent)
• Minimum of two years of experience in medical office preferred
• Proficient in keyboarding and administrative tasks, including strong spelling, proofreading, and grammar skills
• Proficient in Microsoft Office Suite
• Experience working inside Epic and/or other electronic health record databases

Physical Demands and Work Environment:

• Ability to lift/carry up to 25 pounds.
• Ability to sit/stand for long periods of time.
• Capable of managing multiple tasks simultaneously and performing effectively in a fast-paced environment
• Good manual dexterity with the ability to perform repetitive hand/wrist motions.
• Requires mastery of complex language, comprehension, reasoning, and analytical skills typically found in mid to high-level work.
• Typical clinical environment
• Moderate noise levels

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.