Front Office & Patient Access Specialist

Northwestern Counseling & Support Services Inc; Hill Farm Estates (VT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental coverage

Employer-matched retirement plan

Educational support

Student loan forgiveness program

Job summary

Northwestern Counseling & Support Services Inc seeks a Front Office Assistant to greet clients, manage registrations, and support administrative tasks in a fast-paced healthcare setting in Saint Albans, VT. Flexible daytime hours and strong communication are essential as you help route calls, verify insurance, and maintain confidential records.

The role requires a High School Diploma or equivalent, reception or customer service experience, and proficiency with modern technology.

Qualifications

• High School Diploma or equivalent.
• Reception/customer service experience.
• Health care administration/medical records management experience.
• Ability to work independently and with a variety of personalities.
• Proficiency in the use of modern technology.
• Strong oral and written communication skills.

Responsibilities

• Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance.
• Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources.
• Prepare and assist clients with required registration paperwork.
• Enter client registration information accurately and efficiently into the electronic medical record.
• Navigate electronic medical records and automated scheduling software.
• Collaborate with billing staff to obtain updated insurance information and required documentation.
• Make appointment reminder calls for Outpatient and Psychiatry providers.
• Scan incoming documents into the clinical record.
• Monitor and route incoming faxes.
• Receive and distribute mail and packages.
• Order and maintain office supplies.
• Assist clients with voter registration upon request.
• Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality.
• Cross training to support all locations as needed.
• Dependable attendance and punctuality to support consistent front office coverage.

Skills

Reception / customer service

Strong communication

Education

High School Diploma or equivalent

Job description

Northwestern Counseling & Support Services Inc seeks a Front Office Assistant to greet clients, manage registrations, and support administrative tasks in a fast-paced healthcare setting in Saint Albans, VT. Flexible daytime hours and strong communication are essential as you help route calls, verify insurance, and maintain confidential records.

The role requires a High School Diploma or equivalent, reception or customer service experience, and proficiency with modern technology.