Client Concierge & Appointment Specialist

Northeast Kingdom Human Services (NKHS); St. Johnsbury (VT); On-site; USD 30,000 - 42,000; Full time

Job summary

Northeast Kingdom Human Services (NKHS) is seeking a friendly front desk/administrative assistant to support client services in St. Johnsbury, VT.

You will check clients in and out with compassion, manage appointment scheduling, verify insurance coverage, and handle general office duties to keep operations running smoothly. The role emphasizes client-centered communication, reliability, and teamwork in a fast-paced environment.

Qualifications

• Excellent customer service and clear communication with clients.
• Ability to multitask and stay organized.
• Proficient computer skills with common office software.
• Empathetic and supportive to clients.
• Reliable and deadlines-oriented.
• Strong teamwork in fast-paced settings.

Responsibilities

• Check clients in and out with compassion and efficiency.
• Schedule and reschedule clients appointments, considering their needs.
• Verify insurance coverage for all clients, ensuring accurate and timely processing.
• Perform general office duties to contribute to the overall efficiency of the practice.

Skills

Customer service

Communication

Phone skills

Multitasking

Organization

Computer skills

Empathy

Reliability

Teamwork

Job description

Northeast Kingdom Human Services (NKHS) is seeking a friendly front desk/administrative assistant to support client services in St. Johnsbury, VT.

You will check clients in and out with compassion, manage appointment scheduling, verify insurance coverage, and handle general office duties to keep operations running smoothly. The role emphasizes client-centered communication, reliability, and teamwork in a fast-paced environment.