Empathetic Front Desk & Scheduling Specialist

Northeast Kingdom Human Services Inc; St. Johnsbury (VT); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

403b retirement plan with Agency match

Generous paid time off

12 sick days

12 paid holidays

Wellness program

Job summary

Northeast Kingdom Human Services is seeking a dedicated Client Access Specialist to join our team in St. Johnsbury, VT.

The role focuses on efficient front-office operations, checking clients in and out, scheduling appointments, and verifying insurance coverage to support a smooth client experience. You will contribute to a welcoming, professional environment by handling general office duties, communicating empathetically with clients, and collaborating with staff to ensure timely, accurate

Qualifications

• High school diploma or equivalent required.
• 2 years of related administrative/customer service experience required.
• Medical reception and scheduling experience preferred.

Responsibilities

• Check clients in and out with compassion and efficiency.
• Schedule and reschedule clients' appointments as needed.
• Verify insurance coverage for all clients with accurate processing.
• Perform general office duties to support the practice.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Computer skills

Team player

Empathy

Education

High school diploma or equivalent

2 years of related administrative/customer service experience

Tools

Microsoft Office

Scheduling software

Insurance verification system

Job description

Northeast Kingdom Human Services is seeking a dedicated Client Access Specialist to join our team in St. Johnsbury, VT.

The role focuses on efficient front-office operations, checking clients in and out, scheduling appointments, and verifying insurance coverage to support a smooth client experience. You will contribute to a welcoming, professional environment by handling general office duties, communicating empathetically with clients, and collaborating with staff to ensure timely, accurate