Front Office Assistant

Vermont Care Partners; Town of Vermont (WI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental coverage

Employer-matched retirement plan

Educational support

Student loan forgiveness potential

Job summary

Northwestern Counseling & Support Services is hiring a Front Office Assistant in Saint Albans, VT. The role covers greeting clients, answering calls, handling registrations, and maintaining the electronic medical record with accuracy.

The ideal candidate brings strong reception skills, health care administration experience, and a positive, detail-oriented attitude. A high school diploma or equivalent is required, with backups for multi-tasking across locations.

Qualifications

• Reception/customer service experience required.
• Health care administration/medical records management experience preferred.
• High School Diploma or equivalent required.
• Strong communication and interpersonal skills essential.

Responsibilities

• Greet clients and visitors, determine purpose of visits and provide appropriate assistance.
• Answer incoming calls using a multi-line phone system and route callers to staff or resources.
• Prepare and assist clients with required registration paperwork.
• Enter client registration information into the electronic medical record.
• Navigate electronic medical records and scheduling software.
• Collaborate with billing to obtain updated insurance information and documents.
• Make appointment reminder calls for providers.
• Scan documents into the clinical record and route faxes.
• Receive and distribute mail and packages; maintain supplies.
• Assist clients with voter registration upon request.
• Support other locations as needed; maintain confidentiality.
• Maintain front office coverage with dependable attendance.

Skills

Reception/customer service experience

High School Diploma or equivalent

Health care administration/medical 记录

Ability to work independently and with

Strong oral and written communication

Positive attitude

Education

High School Diploma or equivalent

Job description

Job DetailsJob Location: Saint Albans, VT 05478Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyNorthwestern Counseling & Support Services is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 7:30am – 5pm Monday and Friday, and 7:30am – 7pm Tuesday, Wednesday, Thursday.

Responsibilities

• Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance
• Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources
• Prepare and assist clients with required registration paperwork
• Enter client registration information accurately and efficiently into the electronic medical record
• Navigate electronic medical records and automated scheduling software
• Collaborate with billing staff to obtain updated insurance information and required documentation
• Make appointment reminder calls for Outpatient and Psychiatry providers
• Scan incoming documents into the clinical record
• Monitor and route incoming faxes
• Receive and distribute mail and packages
• Order and maintain office supplies
• Assist clients with voter registration upon request
• Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality
• Cross training to support all locations as needed

Dependable attendance and punctuality to support consistent front office coverage

Candidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered.

Benefits

• medical and dental coverage, an employer-matched retirement plan, and educational support.
• opportunity for $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period.

EOE

Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.

Additional Requirements

• Proficiency in the use of modern technology
• Reception/customer service experience
• Health care administration/medical records management experience
• High School Diploma or equivalent
• Ability to work independently and with a variety of personalities
• Positive attitude
• Strong oral and written communication skills

QualificationsHigh School Diploma or equivalent with or without experience.