Front Office Assistant

Northwestern Counseling & Support Services Inc; Hill Farm Estates (VT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental coverage

Employer-matched retirement plan

Educational support

Student loan forgiveness program

Job summary

Northwestern Counseling & Support Services Inc seeks a Front Office Assistant to greet clients, manage registrations, and support administrative tasks in a fast-paced healthcare setting in Saint Albans, VT. Flexible daytime hours and strong communication are essential as you help route calls, verify insurance, and maintain confidential records.

The role requires a High School Diploma or equivalent, reception or customer service experience, and proficiency with modern technology.

Qualifications

• High School Diploma or equivalent.
• Reception/customer service experience.
• Health care administration/medical records management experience.
• Ability to work independently and with a variety of personalities.
• Proficiency in the use of modern technology.
• Strong oral and written communication skills.

Responsibilities

• Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance.
• Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources.
• Prepare and assist clients with required registration paperwork.
• Enter client registration information accurately and efficiently into the electronic medical record.
• Navigate electronic medical records and automated scheduling software.
• Collaborate with billing staff to obtain updated insurance information and required documentation.
• Make appointment reminder calls for Outpatient and Psychiatry providers.
• Scan incoming documents into the clinical record.
• Monitor and route incoming faxes.
• Receive and distribute mail and packages.
• Order and maintain office supplies.
• Assist clients with voter registration upon request.
• Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality.
• Cross training to support all locations as needed.
• Dependable attendance and punctuality to support consistent front office coverage.

Skills

Reception / customer service

Strong communication

Education

High School Diploma or equivalent

Job description

Job DetailsJob Location: Saint Albans, VT 05478Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyNorthwestern Counseling & Support Services is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 7:30am – 5pm Monday and Friday, and 7:30am – 7pm Tuesday, Wednesday, Thursday.

Responsibilities

• Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance
• Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources
• Prepare and assist clients with required registration paperwork
• Enter client registration information accurately and efficiently into the electronic medical record
• Navigate electronic medical records and automated scheduling software
• Collaborate with billing staff to obtain updated insurance information and required documentation
• Make appointment reminder calls for Outpatient and Psychiatry providers
• Scan incoming documents into the clinical record
• Monitor and route incoming faxes
• Receive and distribute mail and packages
• Order and maintain office supplies
• Assist clients with voter registration upon request
• Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality
• Cross training to support all locations as needed

Dependable attendance and punctuality to support consistent front office coverage

Candidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered.

Benefits

• medical and dental coverage, an employer-matched retirement plan, and educational support.
• opportunity for $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period.

EOE

Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.

Additional Requirements

• Proficiency in the use of modern technology
• Reception/customer service experience
• Health care administration/medical records management experience
• High School Diploma or equivalent
• Ability to work independently and with a variety of personalities
• Positive attitude
• Strong oral and written communication skills

QualificationsHigh School Diploma or equivalent with or without experience.