Front Office & Outreach Lead for Student Engagement

MGRM; Tempe (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Employer retirement contribution

Job summary

Pinnacle Charter Schools—Tempe, Arizona is seeking a Front Office & Outreach Coordinator to serve as the primary contact for students, families, visitors, and community members. This on-site role emphasizes high-volume phone communications, organization, and friendly, professional reception.

You will manage attendance, enrollment inquiries, CRM data, and outreach activities, while supporting campus operations and student records.

Qualifications

• Associate's degree or higher preferred.
• 2+ years in front office, enrollment, outreach, or related role.
• Bilingual English/Spanish preferred.
• Experience with CRM and school information systems helpful.

Responsibilities

• Serve as the primary front‑office contact for students, families, visitors, and community members.
• Manage a high volume of incoming and outgoing calls with professionalism and warmth.
• Respond to inquiries via phone, email, and in person; take messages and route matters.
• Make proactive outbound calls to students and families regarding attendance, enrollment, and engagement.
• Follow up consistently when contacts cannot be reached.
• Maintain documentation of calls and outreach in school systems.
• Greet visitors and manage sign‑ins, mail, deliveries, and reception duties.
• Maintain organized on‑site student files and assist with compliance and reporting.

Skills

Phone communications

Customer service

Organization

Bilingual English/Spanish

CRM systems

Education

Associate's degree or higher

Tools

CRM software

Student information systems

Job description

Pinnacle Charter Schools—Tempe, Arizona is seeking a Front Office & Outreach Coordinator to serve as the primary contact for students, families, visitors, and community members. This on-site role emphasizes high-volume phone communications, organization, and friendly, professional reception.

You will manage attendance, enrollment inquiries, CRM data, and outreach activities, while supporting campus operations and student records.