Assistant Operations Manager - Front Office

Hyatt Hotels Corporation; New York (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family room|R

Medical, Prescription, Dental, Vision

401k with company match

Paid Vacation, sick days, new child 0

Paid family bonding time and adoption

Free meal in employee cafeteria

Discounts at retailers like Apple, AT\

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Front Office to oversee front desk staff, manage cash controls, and ensure guest satisfaction. You will work with the Front Office Manager, handle staffing needs, and contribute to training and scheduling efforts.

The role requires attention to detail, strong communication, and the ability to collaborate with other departments in a fast‑paced hotel environment. Excellent benefits accompany the position.

Qualifications

• 1–2 years previous front office supervisory/management experience.
• Refined verbal and written communication skills.
• Proficiency in Microsoft Word and Excel.
• Hotel/hospitality degree an asset.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee front office staff, cash control for agents, and guest services.
• Assist with staffing needs, training, staff development and scheduling.
• Report directly to the Front Office Manager and coordinate with other departments.

Skills

Front office supervision

Customer service

Communication skills

Microsoft Word & Excel

Flexibility with schedules

Education

Hotel/Hospitality degree

Job description

Summary At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Welcome to Hyatt Centric Times Square New York - your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Salary range for this role is $67,000 - $77,000. Actual pay will be commensurate with experience.

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)
• 401k with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers - Apple, AT&T, T-Mobile, Headspace and many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred