Front Office & Operations Manager: Guest Experience

Kaizen Lab Inc.; Georgetown (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision benefits

Opportunities for career growth

Job summary

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown, KY. Lead daily front desk operations, oversee guest services, and coordinate front-office workflows to sustain signature Hamptonality.

With 2–3 years in hotel guest services or operations, you will collaborate with hotel departments, mentor staff, and support the General Manager in financial and brand compliance tasks. Weekend/holiday availability is required.

Qualifications

• Minimum 2–3 years of progressive hotel guest service/operations experience.
• Education: High school diploma required; higher degrees encouraged.
• Strong leadership, problem-solving, and communication skills.

Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure adherence to Hilton QA standards, safety protocols, and audit requirements.

Skills

Leadership

Problem-solving

Communication

Education

High school diploma

Associate’s degree in Hospitality or Business Administration

Bachelor’s degree in Hospitality or Business Administration

Job description

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown, KY. Lead daily front desk operations, oversee guest services, and coordinate front-office workflows to sustain signature Hamptonality.

With 2–3 years in hotel guest services or operations, you will collaborate with hotel departments, mentor staff, and support the General Manager in financial and brand compliance tasks. Weekend/holiday availability is required.