Hotel Operations Leader - Front Desk & Guest Experience

Highgate Hotels, LP; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels is seeking an Operations Manager for the Hampton Inn Louisville Downtown in Louisville, KY. This role focuses on planning and directing hotel operations to improve productivity and guest satisfaction, working closely with front office, F&B, housekeeping, and engineering teams.

The position requires substantial experience in hotel operations, supervisory responsibilities, and strong communication skills; it involves long hours and adherence to Highgate Hotel standards to ensure

Qualifications

• At least 5 years of progressive hotel/related experience.
• Previous supervisory responsibilities.
• Proficient with Windows, spreadsheets, and word processing.
• Willing to work long hours and perform physical tasks.
• Excellent verbal and written communication.

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation; support other departments.
• Provide strong lobby presence to assist front desk agents and guest.
• Balance hotel room type inventory.
• Monitor Nor 1 upsell program.
• Handle guest requests and complaints during shift.
• Perform Night Audit functions and produce Night Audit reports.
• Attend required meetings and trainings.
• Participate in MOD coverage as required.

Skills

Hotel operations

Supervisory experience

Front desk operations

Shift coverage

Multitasking

Effective communication

Attendance reliability

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking an Operations Manager for the Hampton Inn Louisville Downtown in Louisville, KY. This role focuses on planning and directing hotel operations to improve productivity and guest satisfaction, working closely with front office, F&B, housekeeping, and engineering teams.

The position requires substantial experience in hotel operations, supervisory responsibilities, and strong communication skills; it involves long hours and adherence to Highgate Hotel standards to ensure