Assistant Director of Front Office

Arlo NoMad; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

Arlo NoMad is seeking an energetic Assistant Director of Front Office to lead the day-to-day operations of the front desk and liaison with departments impacting guest service. This role plans, directs, and coordinates activities to deliver exceptional service, trains and motivates team members, and exercises independent judgment to improve operations and guest satisfaction.

Ideal candidates will have hospitality experience, leadership ability, and a passion for delivering memorable experiences

Qualifications

• Any combination of education and experience providing the required skill and knowledge would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree Preferred.
• Minimum 2 – 3 years in a Management Position

Responsibilities

• Lead and supervise the front office operations to provide the highest standard of courteous service while ensuring acceptable profit margins.
• Support the Director of Front Office in assigned tasks and work with the team on training opportunities.
• Embrace Arlo Core values and culture in daily activities.
• Assign and supervise Lobby Hosts, Bellmen, and related front desk roles.
• Train and develop Assistant Front Office Managers and front desk staff.
• Prepare staff schedules, monitor payroll, and control labor costs.
• Ensure shift closings, deposits, refunds, and paperwork are completed.
• Conduct annual performance reviews and respond to emergencies with timely incident reports.
• Communicate effectively through pre-shift briefings, orientation, and training sessions.
• Manage same-day room inventory and rate yielding.
• Resolve service problems and create memorable guest experiences.
• Complete other duties as assigned by the Director of Operations.

Skills

Leadership

Customer service

Communication

Team management

Education

Hospitality Diploma or Degree

Tools

Opera Cloud

PBX

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Director of Front Office.

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position is responsible for supporting the Director of Front Office for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity.
• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supports the Director of Front Office in helping to run the Department – Bell Person, Lobby Hosts and Assistant Front Office Managers.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Supports Director of Front Office in assigned tasks, has an independent vision on areas of improvement and works together with team on preparing, sharing and training opportunities.
• Embraces and effectively livesArlo Core values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen.
• Trains, mentors and develops Assistant Front Office Managers, Lobby Hosts & Bell Persons.
• Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts Annual Performance Reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as:pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Operations.

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledgefor successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree Preferred
• Minimum 2 – 3 years in a Management Position

Knowledge:

• Hospitality or Customer Service
• Opera Cloud & PBX experience.

Special Requirements:

• Fire and Life Safety Director Certification required within first six (6) months of employment.

SALARY:

• $80,000 - $85,000 Annually