Front Office Operations Lead — Guest Experience

Montage Hotels & Resorts; Washington (District of Columbia); On-site; USD 72,000 - 98,000; Full time

Job summary

Montage Hotels & Resorts in Washington, DC is seeking an Assistant Director of Front Office to assist the Director of Front Office in daily operations, guest services, reservations and concierge. The role emphasizes strategic leadership and profitability while aligning with the company's goals and values.

Responsibilities include staffing, payroll, guest arrival/departure experiences, and compliance with employment and safety standards.

Qualifications

• Two to Three years of hotel management experience.
• Bachelor’s Degree.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws
• Ensure all Human Resource standards and procedures are met on a daily basis
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Word

Excel

PowerPoint

Opera

HotSOS

Rex

Outlook

Education

Bachelor’s Degree

Tools

N/A

Job description

Montage Hotels & Resorts in Washington, DC is seeking an Assistant Director of Front Office to assist the Director of Front Office in daily operations, guest services, reservations and concierge. The role emphasizes strategic leadership and profitability while aligning with the company's goals and values.

Responsibilities include staffing, payroll, guest arrival/departure experiences, and compliance with employment and safety standards.