Front Office Leader: Guest Experience & Operations

montage; Washington (District of Columbia); On-site; USD 77,000 - 94,000; Full time

Job summary

Montage International is seeking an Assistant Director of Front Office in Washington, DC. This role assists the Director of Front Office in guest reception, services, reservations, and concierge; driving profitability and strategic leadership aligned with the company’s goals.

The candidate will oversee guest arrival/departure experiences, lead by example, and ensure compliance with HR standards and safety procedures in a luxury hotel environment.

Qualifications

• Two to three years of hotel management experience.
• Bachelor's degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of these programs will occur.

Responsibilities

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Hotel management experience

People leadership

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Opera

HotSOS

Rex

Outlook

Job description

Montage International is seeking an Assistant Director of Front Office in Washington, DC. This role assists the Director of Front Office in guest reception, services, reservations, and concierge; driving profitability and strategic leadership aligned with the company’s goals.

The candidate will oversee guest arrival/departure experiences, lead by example, and ensure compliance with HR standards and safety procedures in a luxury hotel environment.