Bilingual Receptionist at Medical Clinic

FIRST PHYSICIANS; Odessa (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Health insurance

Paid time off

Job summary

First Physicians is seeking a friendly Medical Receptionist to be the first point of contact for patients and visitors, greeting guests, answering phones, and aiding with check-in and scheduling. This full-time role may include Saturdays as needed.

You will verify insurance, collect copays, update patient records, and collaborate with office staff to ensure a smooth patient experience while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Friendly, approachable, and professional demeanor.
• Strong communication and interpersonal skills.
• Comfortable using computers and learning new systems.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, courteous and efficient in a fast-paced environment.
• Dependable, punctual, and committed to providing excellent service.

Responsibilities

• Greet patients and visitors in a warm, professional manner.
• Check in/out patients, collect copays, and answer billing questions.
• Schedule and reschedule appointments to support clinic operations.
• Register walk-ins per office guidelines.
• Enter/update patient demographics, insurance, and records.
• Verify insurance eligibility before visits.
• Answer multi-line calls and route messages promptly.
• Scan IDs and insurance cards into patient records.
• Balance the daily cash drawer and maintain payment logs.
• Process medical records requests per HIPAA and privacy rules.
• Maintain a clean, organized reception and waiting area.
• Collaborate with providers and staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Problem solving

Team player

Education

High school diploma or GED

Tools

Athena

Job description

Benefits:

• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off

Medical Receptionist

Employment type: Full-time

Schedule: Monday-Friday

Reports to: Office Manager

About First Physicians

At First Physicians, we are committed to providing compassionate, high-quality care while creating a welcoming and positive experience for every patient who walks through our doors. We believe great healthcare starts with a friendly face, a warm greeting, and a team that genuinely cares. Our team works together to make each patient feel comfortable, respected, and valued from the moment they arrive.

About the Role

We are looking for a friendly, dependable, and patient-focused Medical Receptionist to join our team! As the first point of contact for our patients and visitors, you will play an important role in creating a positive first impression and helping our clinics run smoothly each day.

The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service. If you are organized, a strong communicator, and passionate about making a difference in the patient experience, we would love to meet you!

Schedule: Monday–Friday, with possible Saturdays as needed.

Responsibilities

• Welcome patients and visitors with a warm, friendly, and professional attitude, both in person and over the phone.
• Check patients in and out, collect copayments and outstanding balances, and assist with payment questions.
• Schedule, confirm, and reschedule appointments to support efficient clinic operations.
• Register walk-in patients according to office guidelines.
• Enter and update patient demographics, insurance information, and other records accurately.
• Verify insurance eligibility and coverage before patient visits.
• Answer multi-line phone calls, direct calls to the appropriate team members, and return messages promptly.
• Scan identification cards, insurance cards, and other documents into patient records.
• Balance the daily cash drawer and maintain accurate payment logs.
• Process medical records requests in accordance with HIPAA and patient privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Work collaboratively with providers, clinical staff, and other team members to ensure a smooth patient experience.

Required Qualifications

• High school diploma or GED.
• Friendly, approachable, and professional demeanor.
• Strong communication and interpersonal skills.
• Comfortable using computers and willing to learn new systems and processes.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, courteous, and efficient in a fast-paced environment.
• Dependable, punctual, and committed to providing excellent service.

Preferred Qualifications

• Previous front desk or receptionist experience in a medical office or healthcare setting.
• Experience using an electronic health record (EHR) system; Athena experience is a plus.
• Familiarity with insurance verification, copayments, and medical terminology.
• Bilingual in English and Spanish.

Why Join First Physicians?

At First Physicians, you will be part of a team that values teamwork, professionalism, and compassionate patient care. Your role will help set the tone for each patient's visit, and your contribution will make a meaningful difference in their overall experience.