Front Office Medical Patient Access Specialist (On-site, Butler, PA 16001)

Novus Group; Butler (Butler County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Retirement plan

Job summary

Novus Group in Butler, PA is seeking a Front Office Medical Patient Access Specialist to handle on-site patient check-in, registration, scheduling, and financial counseling with a patient-first approach.

The role offers a stable day-shift schedule with no evenings or weekends, travel to affiliate sites as needed, and a comprehensive benefits package starting day one within a collaborative medical network.

Qualifications

• High school diploma or GED required.
• Two years of experience in a medical office, patient billing, fiscal, or customer service function preferred.
• Proficient typing skills; experience with PC-based applications, office equipment, electronic health records systems (Epic/Medipac preferred).
• Knowledge of medical terminology; strong interpersonal and communication skills.

Responsibilities

• Greet patients and manage front desk check-in/check-out.
• Assist with patient registration, verify demographics/insurance data, collect copays.
• Schedule follow-up appointments and coordinate with ancillary services.
• Answer calls, triage inquiries, and maintain a patient-centered environment.

Skills

Typing

Electronic Health Records

Customer service

Medical terminology

Education

High school diploma

Tools

Epic

Medipac

Job description

Front Office Medical Patient Access Specialist (On-site, Butler, PA 16001)

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)

Location: Butler, PA 16001

Schedule: Full-Time, Day Shift (Monday-Friday daylight float schedule with varying start times: 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, 8:30 AM-5:00 PM, or 9:30 AM-6:00 PM; no evenings, weekends, or holidays required)

Work Arrangement: On-site (Float role based out of Butler Crossroads with local travel coverage to nearby affiliate practice sites across Butler, Slippery Rock, and Mars as needed)

New Hire Starting Base Pay: $18.79 - $21.10 per hour (Starting placement within the range is determined by direct medical office, patient registration, billing, or customer service experience.)

Future Earning Potential: Position hourly rate progresses up to $28.03 per hour over time through performance, tenure, and administrative career ladder advancement.

Mandatory Qualifications

• Education: High school diploma or GED equivalent required.
• Experience: Two (2) years of experience in a medical office, patient billing, fiscal, or customer service function preferred.
• Systems Knowledge & Technical Skills: Proficient typing skills; experience with PC-based applications, office equipment, electronic health records systems (Epic/Medipac preferred), and patient portal platforms.
• Core Competencies: Knowledge of medical terminology preferred; strong interpersonal and communication skills; ability to navigate multi-specialty practice workflows (Orthopedics, PM&R, Rheumatology, and Sports Medicine).
• Mobility & Logistics: Reliable means of transportation required for local float coverage to regional practice locations as needed.

How You'll Make an Impact

• Patient Arrival & Front Office Reception: Provide a warm greeting for patients, assist with check-in/check-out processes, support self-arrival technology and biometric registration, and promote patient portal onboarding.
• Patient Registration & Financial Navigation: Confirm and update demographic and insurance coverage data, verify benefits online or via telephone, collect copayments/financial obligations at point-of-service, obtain HIPAA consent signatures, and connect patients with financial advocacy resources.
• Scheduling & Continuum of Care: Schedule follow-up appointments and connect patients to ancillary service scheduling resources at checkout to ensure seamless continuity of care.
• Administrative & Service Excellence: Answer and triage incoming telephone calls, manage medical record scanning/faxing, practice service recovery principles when expectations are not met, and maintain a patient-centered environment.

What We Offer

• Education & Career Growth: Clear administrative career pathways, internal training programs, and professional development support.
• Health & Well-Being: Immediate comprehensive medical, dental, vision, life, and disability coverage options starting day one, plus employee wellness resources.
• Work-Life Balance & Time Off: Guaranteed Monday through Friday daylight schedule with no evening or weekend shifts, generous paid time off (PTO), paid parental leave, and paid holidays.
• Perks & Compensation: Competitive base pay progression, merit/premium pay opportunities, and an exceptional employer-matched retirement program.