Front Office ManagerPhysical Therapy

Genesis Orthopedics & Sports Medicine; Aurora (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive team

Competitive compensation

Meaningful impact

Job summary

Genesis Orthopedics & Sports Medicine is seeking a Hybrid/Full-time Front Office Manager for our Physical Therapy division. Lead 6 outpatient clinics’ administrative and billing operations, ensure accurate claim posting, and maintain payer compliance with EPIC workflows.

The role requires 3–5 years in medical claims/billing for orthopedic care, strong Excel skills, and excellent communication across cross-functional teams. Join a mission to make high-quality care accessible and affordable.

Qualifications

• 3–5 years of experience in medical claims management or billing, with a focus on orthopedic claims.
• Hands-on experience using the EPIC system is required.
• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, and payer denial handling.
• Advanced Excel skills, including pivot tables and lookups.

Responsibilities

• Oversee daily front desk and administrative tasks for 6 outpatient Physical Therapy clinics.
• Review, validate, and submit claims; ensure payer compliance and timely filing.

Skills

Leadership

Attention to detail

Communication

Problem solving

Tools

EPIC system

Excel (pivot tables)

Job description

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

Front Office Manager--Physical Therapy

At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Key Responsibilities

• Operations & Oversight
• Daily Oversight of all administrative and front desk tasking for 6 outpatient Physical Therapy clinics
• Review and validate all contractual adjustments and ensure accuracy in claim posting and payer compliance.
• Download and allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority.
• Audit processed claims for accuracy, completeness, and timeliness before submission or follow-up.
• Perform quality checks and ensure analysts follow correct claim handling procedures.
• Conduct daily and weekly performance reviews, tracking productivity and accuracy metrics.

Team Management

• Lead and support a team of claims analysts, providing guidance, performance feedback, and escalation support.
• Review and summarize EOD (End of Day) and EOW (End of Week) reports to evaluate team output and resolve discrepancies.
• Manage task assignments, track turnaround times, and balance workloads across analysts.
• Provide training and corrective coaching when errors or trends are identified.

Claims & Denial Management

• Oversee denial trending and root cause analysis for all orthopedic-related claims.
• Identify and escalation systemic issues such as incorrect coding, missing documentation, or payer configuration errors.
• Work closely with billing, coding, and authorization teams to resolve high-value or high-impact claims.
• Ensure claims are submitted, followed up, and appealed in accordance with payer guidelines and timely filing limits.

Analytics & Reporting

• Prepare and distribute daily, weekly, and monthly reports on claim status, denial trends, and AR performance.
• Monitor KPIs such as denial rate, claim turnaround time, and first-pass resolution rate.
• Track performance metrics for the entire team and provide data-driven recommendations for improvement.

Compliance & Continuous Improvement

• Ensure all claim activities comply with HIPAA, payer rules, and internal SOPs.
• Stay current with orthopedic coding changes, payer updates, and EPIC workflows.
• Recommend and implement process improvements to enhance claim accuracy and reduce rework.
• Participate in audits and provide supporting claim documentation when required.

Requirements

Qualifications

• 3–5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims.
• Proven experience managing or leading a claims or AR team in a healthcare setting.
• Hands‑on experience with EPIC system is required.
• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer‑specific denial handling.
• Advanced Excel skills (pivot tables, lookups, trend tracking).
• Exceptional attention to detail and strong problem‑solving abilities.
• Excellent communication skills and ability to work cross‑functional with billing, coding, and management teams.

Benefits

Why Choose Genesis?

• Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration.
• Competitive Compensation – Enjoy a strong base salary with opportunities for performance‑based bonuses.
• Meaningful Impact – Help us revolutionize healthcare by making top‑tier orthopedic care accessible to everyone.