Front Office Manager--Physical Therapy

Genesis Orthopedics & Sports Medicine; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Meaningful impact

Job summary

Genesis Orthopedics & Sports Medicine seeks a Front Office Manager to lead administrative operations across six outpatient clinics. You will review claims, manage a team of analysts, and ensure payer compliance with EPIC workflows and HIPAA standards.

Ideal candidates have 3–5 years in medical claims management, strong CPT/HCPCS knowledge, and advanced Excel skills. Hybrid schedule and competitive compensation are offered to support high-quality orthopedic care.

Qualifications

• 3-5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims.
• Proven experience leading a claims or AR team in a healthcare setting.
• Hands-on experience with EPIC system.
• Strong CPT/HCPCS coding, modifiers, EOBs, ERAs, and payer denial handling knowledge.
• Advanced Excel skills (pivot tables, lookups, trend tracking).
• Excellent communication and ability to work cross-functionally with billing, coding and management teams.
• Meticulous attention to detail and excellent problem-solving abilities.

Responsibilities

• Oversee administrative operations of six outpatient clinics.
• Review and validate contractual adjustments; ensure claim posting accuracy and payer compliance.
• Assign new accounts to analysts from EPIC workqueues by payer, aging and priority.
• Audit processed claims for accuracy, completeness, and timeliness.
• Conduct daily/weekly performance reviews; monitor productivity and accuracy.
• Lead and support a team of support staff; provide coaching and escalation support.
• Manage task assignments and workloads across analysts.
• Oversee denial trends and collaborate with billing/coding teams to resolve issues.
• Prepare and distribute daily/weekly/monthly reports on claims status and AR performance.
• Ensure HIPAA compliance and stay current with coding changes and EPIC workflows.

Skills

Orthopedic claims knowledge

Communication skills

Attention to detail

Problem-solving

Tools

EPIC system

Excel

Job description

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

Front Office Manager

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Key Responsibilities

• Operations & Oversight
  • Daily Oversight of administrative operations of 6 outpatient physical therapy clinics
  • Review and validate all contractual adjustments and ensure accuracy in claim posting and payer compliance
  • Download and allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority
  • Audit processed claims for accuracy, completeness, and timeliness before submission or follow-up
  • Perform quality checks and ensure analysts follow correct claim handling procedures
  • Conduct daily and weekly performance reviews, tracking productivity and accuracy metrics
• Team Management
  • Lead and support a team of support staff, providing guidance, performance feedback, and escalation support
  • Review and summarize EOD (End of Day) and EOW (End of Week) reports to evaluate team output and resolve discrepancies
  • Manage task assignments, track turnaround times, and balance workloads across analysts
  • Provide training and corrective coaching when errors or trends are identified
• Claims & Denial Management
  • Oversee denial trending and root cause analysis for all orthopedic-related claims
  • Identify and elevate systemic issues such as incorrect coding, missing documentation, or payer configuration errors
  • Work closely with billing, coding, and authorization teams to resolve high-value or high-impact claims
  • Ensure claims are submitted, followed up, and appealed in accordance with payer guidelines and timely filing limits
• Analytics & Reporting
  • Prepare and distribute daily, weekly, and monthly reports on claim status, denial trends, and AR performance
  • Monitor KPIs such as denial rate, claim turnaround time, and first-pass resolution rate
  • Track performance metrics for the entire team and provide data-driven recommendations for improvement
• Compliance & Continuous Improvement
  • Ensure all claim activities comply with HIPAA, payer rules, and internal SOPs
  • Stay current with orthopedic coding changes, payer updates, and EPIC workflows
  • Recommend and implement process improvements to enhance claim accuracy and reduce rework
  • Participate in audits and provide supporting claim documentation when required

Requirements

Qualifications

• 3-5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims
• Proven experience managing or leading a claims or AR team in a healthcare setting
• Hands-on experience with EPIC system is required
• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer-specific denial handling
• Advanced Excel skills (pivot tables, lookups, trend tracking)
• Exceptional attention to detail and strong problem-solving abilities
• Excellent communication skills and ability to work cross-functionally with billing, coding, and management teams

Benefits

Why Choose Genesis?

• Supportive Team - Be part of a compassionate and professional healthcare team that values collaboration.
• Competitive Compensation - Enjoy a strong base salary with opportunities for performance-based bonuses.
• Meaningful Impact - Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.