Front Office Manager-Physical Therapy

Genesis Orthopedics & Sports Medicine; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Genesis Orthopedics & Sports Medicine seeks a Hybrid Front Office Manager to oversee administrative operations for six outpatient Physical Therapy clinics. You will manage a claims team, ensure accurate claim submissions, and drive denial management with a focus on payer guidelines.

The role emphasizes HIPAA compliance, data-driven reporting, and cross-functional collaboration with billing, coding, and management. Strong EPIC experience is required for success in this position.

Qualifications

• Experience in medical claims management or billing in healthcare.
• Strong CPT/HCPCS and denial handling knowledge.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Oversee front desk and admin tasks for 6 PT clinics.
• Review and validate contract adjustments; ensure payer compliance.
• Allocate accounts to analysts; manage EPIC queues and priorities.
• Audit claims for accuracy and timeliness; guide analysts.

Skills

Healthcare claims processing

Team leadership

Excel

CPT/HCPCS knowledge

Communication

EPIC experience

Tools

EPIC system

Job description

Front Office Manager--Physical Therapy

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Key Responsibilities

• Operations & Oversight
  • Daily Oversight of all administrative and front desk tasking for 6 outpatient Physical Therapy clinics
  • Review and validate all contractual adjustments and ensure accuracy in claim posting and payer compliance.
  • Download and allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority.
  • Audit processed claims for accuracy, completeness, and timeliness before submission or follow-up.
  • Perform quality checks and ensure analysts follow correct claim handling procedures.
  • Conduct daily and weekly performance reviews, tracking productivity and accuracy metrics.
    
• Team Management
  • Lead and support a team of claims analysts, providing guidance, performance feedback, and escalation support.
  • Review and summarize EOD (End of Day) and EOW (End of Week) reports to evaluate team output and resolve discrepancies.
  • Manage task assignments, track turnaround times, and balance workloads across analysts.
  • Provide training and corrective coaching when errors or trends are identified.
    
• Claims & Denial Management
  • Oversee denial trending and root cause analysis for all orthopedic-related claims.
  • Identify and expedite systemic issues such as incorrect coding, missing documentation, or payer configuration errors.
  • Work closely with billing, coding, and authorization teams to resolve high-value or high-impact claims.
  • Ensure claims are submitted, followed up, and appealed in accordance with payer guidelines and timely filing limits.
    
• Analytics & Reporting
  • Prepare and distribute daily, weekly, and monthly reports on claim status, denial trends, and AR performance.
  • Monitor KPIs such as denial rate, claim turnaround time, and first-pass resolution rate.
  • Track performance metrics for the entire team and provide data-driven recommendations for improvement.
    
• Compliance & Continuous Improvement
  • Ensure all claim activities comply with HIPAA, payer rules, and internal SOPs.
  • Stay current with orthopedic coding changes, payer updates, and EPIC workflows.
  • Recommend and implement process improvements to enhance claim accuracy and reduce rework.
  • Participate in audits and provide supporting claim documentation when required.

Qualifications

• 3–5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims.
• Proven experience managing or leading a claims or AR team in a healthcare setting.
• Hands-on experience with EPIC system is required.
• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer-specific denial handling.
• Advanced Excel skills (pivot tables, lookups, trend tracking).
• Exceptional attention to detail and strong problem-solving abilities.
• Excellent communication skills and ability to work cross-functionally with billing, coding, and management teams.
  

Why Choose Genesis?

Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration.

Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses.

Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.