Front Office Manager – Luxury Resort Guest Experience

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Paid Holidays

Tuition Assistance and professional发展

Job summary

Omni Hilton Head Oceanfront Resort is seeking an experienced Assistant Front Office Manager to lead daily Front Office operations and mentor associates, ensuring guest experiences meet Omni's standards of genuine hospitality.

You will oversee Front Desk, Guest Services, PBX and collaborate with Housekeeping, Engineering, F&B, Sales, and Reservations to maximize efficiency and personalize service while supporting revenue strategies.

Qualifications

• 2+ years of Front Office supervisory experience in a hotel or resort environment.
• Luxury or full-service resort experience is preferred.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations of the Front Desk, Guest Services, PBX, and Front Office functions.
• Lead, coach, and motivate front office associates to deliver exceptional guest service.
• Ensure compliance with Omni Hotels & Resorts' service standards, policies, and procedures.
• Resolve guest concerns professionally and proactively to ensure complete guest satisfaction.
• Monitor guest arrival and departure processes to maximize efficiency and personalized service.
• Assist with scheduling, payroll review, performance evaluations, coaching, and disciplinary actions.
• Train new associates and support ongoing development initiatives.
• Conduct daily stand-up meetings and communicate important operational updates.
• Collaborate with Housekeeping, Engineering, Food & Beverage, Sales, and Reservations to ensure seamless guest experiences.
• Monitor room inventory, upgrades, VIP arrivals, and special requests.
• Support revenue optimization by managing room assignments, upsell opportunities, and occupancy strategies.
• Review reports, guest feedback, and operational metrics to identify opportunities for improvement.
• Ensure compliance with cash handling procedures, safety standards, and company policies.
• Act as Manager on Duty as assigned.

Skills

Front Office leadership

Communication

Problem-solving

Time management

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Omni Hilton Head Oceanfront Resort is seeking an experienced Assistant Front Office Manager to lead daily Front Office operations and mentor associates, ensuring guest experiences meet Omni's standards of genuine hospitality.

You will oversee Front Desk, Guest Services, PBX and collaborate with Housekeeping, Engineering, F&B, Sales, and Reservations to maximize efficiency and personalize service while supporting revenue strategies.