Front Office Manager – Guest Experience & VIP Services

Viceroy Hotel Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Viceroy Hotels in New York City is launching Viceroy Park Avenue and seeks an Assistant Front Office Manager to help establish the guest experience from day one. You will manage front desk operations, supervise staff, train agents, and work with Sales, Reservations and F&B to maximize guest satisfaction and revenue.

This pre-opening role requires a 4-year college degree and supervisory experience, with OPERA knowledge preferred.

Qualifications

• Must hold a 4-year college degree.
• Supervisory experience required.
• Proficiency in Windows, company-approved spreadsheets and word processing.

Responsibilities

• Oversee front office operations in a fast-paced, guest-centric environment.
• Train and supervise guest services agents; lead front desk initiatives.
• Collaborate with Sales, Reservations, and F&B to fulfill guest requests and optimize revenue.

Skills

Windows proficiency

Office software

Education

4-year college degree

Tools

OPERA

Job description

Viceroy Hotels in New York City is launching Viceroy Park Avenue and seeks an Assistant Front Office Manager to help establish the guest experience from day one. You will manage front desk operations, supervise staff, train agents, and work with Sales, Reservations and F&B to maximize guest satisfaction and revenue.

This pre-opening role requires a 4-year college degree and supervisory experience, with OPERA knowledge preferred.