Front Office Manager

Riggs D.C; New York, Northern (NY, KY); Hybrid; USD 60,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights per year

Employee & Family Rates

Discounts at partner hotels

401K with 5% Match

Paid time off

Life Insurance

Employee Assistance Program

Job summary

Hotel Park Ave NYC is seeking a Front Office Manager to oversee the core guest experience and Front Office operations in our NoMad district hotel. You will lead the Front Office team, ensure seamless check-in/check-out, and collaborate with Housekeeping and Revenue to optimize occupancy and guest satisfaction.

The role demands a proven leadership presence, strong hospitality service, and deep knowledge of hotel operations and PMS.

Qualifications

• Lead the Front Office operation and guest journey in a fast-paced hotel.
• Excellent problem-solving and decision-making skills in a hospitality context.
• Strong knowledge of hotel operations and PMS.

Responsibilities

• Oversee the full guest journey from check-in to check-out.
• Lead, coach, and motivate Front Office team members.
• Monitor room inventory, occupancy, and assign rooms with Housekeeping and Revenue teams.
• Ensure service standards are consistently delivered across Front Office touchpoints.
• Work on budgeting, forecasting and labor management within Front Office.

Skills

Front Office leadership

Guest service

Operations management

Team development

Communication

Tools

Property management systems

Job description

## Front Office ManagerApply: Hotel Park Ave: Full time: Posted Today: JR205304Welcome to Hotel Park Ave NYC, a stylish lifestyle hotel in the heart of Manhattan's vibrant NoMad neighbourhood. Set on the iconic Park Avenue South, Hotel Park Ave offers guests a sophisticated retreat that blends contemporary design, warm hospitality, and the unmistakable energy of New York City. Home to acclaimed dining and bar concepts, including Seed Library by Mr Lyan, Park Rose restaurant, and the rooftop venue Golden Child, the hotel is a destination for both travellers and locals alike. At Hotel Park Ave, our team are passionate about creating memorable experiences, embracing individuality, and delivering service that feels genuine, thoughtful, and effortlessly New York.We're looking for a Front Office Manager to lead the team at the heart of our guest experience. This is an opportunity for someone who thrives in the fast pace of NYC hospitality and understands that exceptional stays begin and end with outstanding service. From the first welcome at check-in to a seamless departure, you'll ensure every guest interaction reflects the highest standards of hospitality.Reporting to the Assistant Director of Rooms, you'll lead the Front Office operation, ensuring a smooth, efficient, and memorable experience for every guest while inspiring your team to deliver service that exceeds expectations.## ## What you'll do as Front Office Manager### ### Lead an exceptional Front Office operation* Oversee the full guest journey, managing a team of Assistant Front Office Managers and Guest Journey Ambassadors* Create memorable guest experiences by anticipating needs and resolving concerns with professionalism and care* Ensure service standards are consistently delivered across all Front Office touchpoints* Drive guest satisfaction, loyalty, and reputation through proactive engagement and problem-solving* Monitor and manage room inventory, occupancy, and room assignments in partnership with Housekeeping and Revenue teams### ### Inspire and develop your team* Lead, coach, and motivate Front Office colleagues to deliver best-in-class service* Provide ongoing training, feedback, and development opportunities to support individual and team performance* Lead by example on the floor, remaining visible, approachable, and engaged in daily operations* Foster a culture of accountability, collaboration, and continuous improvement### ### Drive operational excellence* Ensure property management systems are used effectively to support guest service, upselling opportunities, and accurate billing* Oversee daily shift operations, cash handling procedures, reporting, and departmental administration* Review guest feedback and operational metrics to identify opportunities for improvement* Ensure compliance with all company, brand, health, safety, and security standards### ### Think like an owner* Support budgeting, forecasting, and labor management within the Front Office department* Monitor departmental performance against key operational and guest experience targets* Identify operational challenges early and implement practical solutions* Act as Manager on Duty when required, providing leadership across the hotel and supporting colleagues to deliver exceptional guest experiences## ## What we're looking forA confident and inspiring hospitality leader with proven Front Office management experience in a fast-paced, guest-focused hotel environment. You'll be highly visible, service-driven, and passionate about developing teams while maintaining exceptional operational standards.You'll bring:* Previous leadership experience within a hotel Front Office environment* Strong knowledge of hotel operations and property management systems* A passion for delivering exceptional guest experiences* Excellent problem-solving and decision-making skills* The ability to remain calm, positive, and effective in a dynamic, high-volume environment* A collaborative leadership style and a commitment to coaching and developing others* Outstanding communication skills and attention to detailIf you're passionate about creating memorable guest experiences and leading a high-performing Front Office team in one of New York City's most exciting hotel environments, we'd love to hear from you.**Salary**$70,000.00 per year**Benefits**At Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers.* Medical, Dental & Vision Insurance (for full-time employees)* 6 complimentary nights a year at any Lore Group hotel* Lore Group Employee & Immediate Family Rates* Lore Group Friend and Family Rates* 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery* 50% discount in Lore Group restaurants and bars* Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.* Company Paid Life Insurance 1.5X annual salary* Employee Assistance Program* 401K with 5% Match* Training and Development Programs* Additional perks via Cigna**Location:** New York, NY