Front Office Manager: Lead Guest Services Team

Moxy Boston Downtown; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision/Life/Voluntary 보험

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunities

Job summary

Moxy Boston Downtown is seeking a Front Office Manager to lead the Guest Services TEAM, oversee front desk, reservations, audit, and ensure a seamless, memorable guest experience across the hotel. You will coach the TEAM and set service standards while collaborating with other departments in a fast-paced environment.

Ideal candidates possess 2+ years in a Front Office Manager role, strong MS Office and hotel-system experience, and excellent communication.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel.
• Hospitality degree or coursework preferred.
• Strong knowledge of Word, Excel, and PowerPoint.
• Experience with hotel platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack.
• Fluent English; Spanish helpful.

Responsibilities

• Lead, train, coach, and support the Guest Services TEAM.
• Oversee daily front desk, reservations, audit, and guest service operations.
• Set the standard for exceptional guest service through hands-on leadership.
• Communicate with TEAM members and other hotel departments.
• Work as a TEAM contributor and independently when needed.
• Drive guest and TEAM satisfaction across the hotel.
• Manage multiple priorities with quality work and deadlines.

Skills

Leadership

Customer Service

Communication

Multitasking

Problem-solving

Education

Hospitality-related degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

MS Office

Job description

Moxy Boston Downtown is seeking a Front Office Manager to lead the Guest Services TEAM, oversee front desk, reservations, audit, and ensure a seamless, memorable guest experience across the hotel. You will coach the TEAM and set service standards while collaborating with other departments in a fast-paced environment.

Ideal candidates possess 2+ years in a Front Office Manager role, strong MS Office and hotel-system experience, and excellent communication.