Front Office Manager — Lead Guest Experience & Team Growth

Pdk Airport LLC DBA Holiday Inn Portland Airport; Portland (OR); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Zusammenfassung

Holiday Inn Portland Airport is seeking a confident Front Office Manager to lead a fast-paced team and turn guest service into exceptional stays. You will coach staff, manage daily operations, and balance service excellence with solid operational performance.

The role emphasizes staff development, front desk systems proficiency, budget awareness, and guest recovery in a welcoming, professional environment. You’ll act as Manager on Duty, collaborate with other departments, and drive occupancy and

Qualifikationen

• Three years of Front Desk or Guest Service experience including management.
• Strong leadership and ability to coach employees while keeping team accountable.
• Excellent communication, organization and problem-solving skills.

Aufgaben

• Oversee daily Front Office operations, including staffing, scheduling, and team performance.
• Train, coach, and mentor team members to build confidence and deliver consistent service.
• Set clear expectations, provide feedback, and promote teamwork and a positive work environment.
• Ensure employees are trained on front desk systems, security procedures, service expectations, and quality standards.
• Monitor guest feedback and identify opportunities to improve satisfaction.
• Handle guest concerns and service recovery situations calmly and promptly.

Kenntnisse

People leadership

Customer service

Communication

Problem solving

Hospitality

Tools

Front desk systems

Jobbeschreibung

Holiday Inn Portland Airport is seeking a confident Front Office Manager to lead a fast-paced team and turn guest service into exceptional stays. You will coach staff, manage daily operations, and balance service excellence with solid operational performance.

The role emphasizes staff development, front desk systems proficiency, budget awareness, and guest recovery in a welcoming, professional environment. You’ll act as Manager on Duty, collaborate with other departments, and drive occupancy and