Front Desk Associate

Pdk Airport LLC DBA Holiday Inn Portland Airport; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Employee discounts

Training & development

Opportunity for advancement

Job summary

Holiday Inn Portland Airport, part of IHG Hotels & Resorts, is seeking a courteous Front Desk Associate to greet guests, check them in and out, answer phones, and assist with reservations. You’ll be the first smile guests see and set the tone for their stay.

We value friendly service, clear communication, and the ability to multitask in a fast-paced environment. Basic computer skills and a valid Oregon Food Handlers Card are required; prior hospitality or customer service experience is a plus

Qualifications

• Welcomes guests with a friendly, professional attitude.
• Handles check-ins/outs efficiently and accurately.
• Provides information about hotel amenities and local attractions.

Responsibilities

• Resolve guest questions and concerns with care and urgency.
• Process payments and balance shift transactions.
• Coordinate with housekeeping and maintenance to ensure a smooth guest experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Attendance reliability

Flexible availability

Tools

Basic computer skills

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Be the Face of Hospitality at the Holiday Inn Portland Airport Hotel

Love Meeting New People?

As a Front Desk Associate at Holiday Inn, you are the first smile our guests see and the lasting impression they take with them. If you enjoy helping others, solving problems, and working in a fast-paced, team-focused environment — we’d love to meet you!

What You’ll Do

• Welcome guests with a friendly, professional attitude
• Handle check-ins and check-outs efficiently and accurately
• Answer phones and assist with reservations
• Provide information about hotel amenities and local attractions
• Resolve guest questions and concerns with care and urgency
• Process payments and balance shift transactions
• Coordinate with housekeeping and maintenance to ensure a smooth guest experience

What We’re Looking For

• A great smile, positive attitude and strong customer service skills
• Great communication and problem-solving abilities
• Basic computer skills and comfort using multiple systems
• Ability to multitask in a fast-paced environment
• Dependable attendance and flexible availability
• Previous hospitality or customer service experience preferred (but we will train the right candidate!)
• Oregon Food Handlers Card Required

Why Join Our Team?

• Competitive pay
• Growth opportunities
• Employee hotel discounts worldwide

At Holiday Inn, you’re not just checking guests in — you’re creating memorable experiences.

About IHG

Holiday Inn is part of IHG Hotels & Resorts, one of the world’s leading hospitality companies with thousands of hotels across the globe. We are committed to delivering True Hospitality for Good and creating a welcoming environment for both guests and team members.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected status.