Front Desk Manager

SHERATON MIAMI AIRPORT HOTEL; Miami (FL); On-site; USD 52,000 - 60,000; Full time

Job summary

SHERATON MIAMI AIRPORT HOTEL is looking for a Front Office Manager to oversee daily operations as part of their dedication to exceptional guest service. You will lead a dynamic front desk team, ensuring efficient operations and fostering a high-quality guest experience.

The ideal candidate will have a Bachelor's degree in Hospitality Management and prior hotel experience, showcasing strong leadership and customer service skills. Join us in creating memorable experiences for our guests!

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Previous hotel front office experience required; supervisory or management experience preferred.
• Strong organizational and time management skills.
• Strong leadership and communication skills.

Responsibilities

• Lead the Front Office team, managing staff and ensuring exceptional guest service.
• Supervise daily front desk operations, including check-in and check-out.
• Provide training, coaching, and development for front office associates.
• Coordinate with other departments to ensure seamless guest experiences.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Time Management

Problem-Solving

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel Property Management Systems (PMS)

Microsoft Office Suite

Job description

Job Overview

Front Office Manager – Management level – Full Time – Sheraton Miami Airport Hotel & Executive Meeting Center, Miami, FL 33142 – Salary $52,000.00 - $60,000.00.

As the Front Office Manager, you will oversee and manage the daily operations of the Front Office Department, ensuring exceptional guest service and efficient hotel operations. You will lead the front desk team, maintain high service standards, manage guest relations, and support overall hotel performance. The Front Office Manager plays a key leadership role in creating positive guest experiences and fostering a professional, service‑oriented environment.

Essential Duties

• Lead the Front Office team, including managing staff, scheduling work shifts, and ensuring exceptional guest service.
• Supervise daily front desk operations: check‑in, check‑out, reservations, and guest inquiries.
• Provide training, coaching, and development opportunities for front office associates.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Maintain accuracy of guest accounts, cash handling procedures, and daily reports.
• Coordinate with Housekeeping, Maintenance, Sales, and other departments to ensure seamless guest experiences.
• Maintain records and prepare operational and performance reports.
• Assist in recruiting, hiring, onboarding, and training front office staff.
• Ensure compliance with safety, security, and hospitality standards.
• Perform other duties as assigned.

Physical & Practical Requirements

• Must be able to withstand prolonged periods of standing and/or walking.
• Must be able to sit at a desk and work on a computer for prolonged periods of time.
• Must be able to lift 30 pounds at times.
• Ability to work a flexible schedule, including weekends, holidays, and evenings when necessary.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field, or an equivalent combination of education and work-related experience.
• Previous hotel front office experience required; supervisory or management experience preferred.
• Strong organizational and time management skills.
• Strong leadership and communication skills; able to delegate tasks and communicate respectfully and effectively.
• Excellent customer service and problem‑solving abilities.
• Experience with hotel property management systems (PMS) preferred.
• Knowledge of Microsoft Office Suite or related software.
• Ability to maintain professionalism and composure in a fast‑paced environment.

Sheraton Miami Airport Hotel & Executive Meeting Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Sheraton Miami Airport Hotel & Executive Meeting Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sheraton Miami Airport Hotel & Executive Meeting Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sheraton Miami Airport Hotel & Executive Meeting Center will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.