Front Office Director - Guest Experience & Operations

Hilton-Garden-Inn-Hote; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Hilton Garden Inn is seeking a Director of the Front Office to ensure smooth operation of the front desk and coordinate Front Office activities under the Hotel Manager. The role includes directing Front Office operations and maintaining high standards of guest service.

The position requires supervisory experience in a hotel, strong organizational and interpersonal skills, and the ability to multitask under pressure. NYC-based compensation ranges from $85,000 to $90,000 annually.

Qualifications

• Previous supervisory experience in a hotel setting.
• Strong organizational and communication skills.
• Excellent interpersonal skills.
• Ability to multitask and work under pressure.
• Able to resolve conflicts effectively.

Responsibilities

• Assist the Hotel Manager in setting up Front Office training tools, standards and procedures, and training plans.
• Assist in supervising, organizing, directing, and coordinating the Front Office staff and activities.
• Assist in evaluating guest satisfaction levels and monitoring trends for continuous improvement.
• Ensure regular and VIP guests are recognized and Front Office operates with a sales attitude.
• Conduct daily inspections and maintain proper protocols; ensure staff perform duties to standards.
• Monitor appearance, standards and performance of Front Office team members; emphasize training and teamwork.
• Ensure staff know the hotel's products, services, policies, and local area.
• Provide professional image through appearance and dress.
• Fulfill Manager on Duty shifts when required.

Skills

Supervisory experience

Organizational skills

Interpersonal skills

Communication skills

Multitasking under pressure

Conflict resolution

Scheduling flexibility

Job description

Hilton Garden Inn is seeking a Director of the Front Office to ensure smooth operation of the front desk and coordinate Front Office activities under the Hotel Manager. The role includes directing Front Office operations and maintaining high standards of guest service.

The position requires supervisory experience in a hotel, strong organizational and interpersonal skills, and the ability to multitask under pressure. NYC-based compensation ranges from $85,000 to $90,000 annually.