Hotel Front Office Leader | Guest Experience & Ops

Greenville Embassy Suites; Sacramento (CA); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan

Health insurance

Paid time off

Free parking

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality in Sacramento is seeking a Front Office Manager to lead and inspire a team of front desk associates, ensuring clarity in expectations and accountability in performance, while delivering exceptional guest experiences.

The role requires 2+ years of front desk experience, 2+ years of supervisory experience, a high school diploma or equivalent, and proficiency with Microsoft Office. Atrium offers strong benefits, growth opportunities, and a supportive, inclusive workplace.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent; a degree is a plus but not required.
• Proficient with Microsoft Office (Word, Excel, Teams).

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Atrium Hospitality in Sacramento is seeking a Front Office Manager to lead and inspire a team of front desk associates, ensuring clarity in expectations and accountability in performance, while delivering exceptional guest experiences.

The role requires 2+ years of front desk experience, 2+ years of supervisory experience, a high school diploma or equivalent, and proficiency with Microsoft Office. Atrium offers strong benefits, growth opportunities, and a supportive, inclusive workplace.