Front Office Manager — Guest Services & Revenue Growth

Highgate; New York (NY); Presencial; USD 65.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan

Paid holidays

Paid vacation

Sick leave

Employee assistance program

Tuition reimbursement

Leave benefits as applicable

Resumo da vaga

Highgate Hotels in Midtown Manhattan seeks a Front Office Manager to lead Guest Services, Concierge and Transportation, ensuring attentive and efficient guest service while maximizing room revenue.

Responsibilities include coaching staff, scheduling, tracking rate variance, and collaborating with Accounting. A minimum of 5 years in hospitality with supervisory experience and strong communication skills are required.

Qualificações

• 5+ years of progressive hotel experience or 2-year degree with 3+ years in related role.
• Supervisory experience required and strong customer service skills.
• Proficiency in Windows and Microsoft Office; ability to multitask under pressure.

Responsabilidades

• Respond to guest requests, complaints, and inquiries professionally and promptly.
• Motivate, coach, and discipline Front Office staff per SOPs.
• Prepare and conduct all Guest Services interviews and staffing procedures.
• Maximize room revenue and occupancy; monitor rate variance and daily house count.
• Maintain professional relations with other departments and vendors.

Conhecimentos

Customer service

Supervisory experience

Windows OS

Microsoft Office

Multitasking

Effective communication

Formação

Associate or Bachelor's in Hospitality or related field

Ferramentas

Windows OS

Microsoft Office

Descrição da vaga

Highgate Hotels in Midtown Manhattan seeks a Front Office Manager to lead Guest Services, Concierge and Transportation, ensuring attentive and efficient guest service while maximizing room revenue.

Responsibilities include coaching staff, scheduling, tracking rate variance, and collaborating with Accounting. A minimum of 5 years in hospitality with supervisory experience and strong communication skills are required.