Front Office Manager: Guest Service & Revenue Lead

BENCHMARK; Cincinnati (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

AC Hotel Cincinnati at The Banks, operated by Pyramid Global Hospitality, is seeking a Front Office Manager to lead all Front Office operations, deliver exceptional guest service and drive revenue through effective staff leadership and budget control.

You will mentor the Front Desk team, ensure accurate check-ins, coordinate with Maintenance and Housekeeping, monitor room inventory and pricing, and implement training programs to elevate guest experiences.

Qualifications

• Experience leading hotel front office operations.
• Strong team management and coaching skills.
• Ability to manage budget and forecast occupancy.

Responsibilities

• Lead all Front Office operations and guest services.
• Oversee staffing, check-in/out procedures, and guest interactions to ensure service standards.
• Monitor labor costs, forecast expenses, and manage annual budget.
• Develop and mentor Front Desk agents, ensure effective training materials and programs.
• Collaborate with Maintenance and Housekeeping to coordinate daily operations and optimize occupancy.

Job description

AC Hotel Cincinnati at The Banks, operated by Pyramid Global Hospitality, is seeking a Front Office Manager to lead all Front Office operations, deliver exceptional guest service and drive revenue through effective staff leadership and budget control.

You will mentor the Front Desk team, ensure accurate check-ins, coordinate with Maintenance and Housekeeping, monitor room inventory and pricing, and implement training programs to elevate guest experiences.