Front Office Manager — Guest Experience & Revenue Growth

Pyramid Global Hospitality; Cincinnati (OH); Sur place; USD 60 000 - 65 000; Plein temps

Résumé du poste

Pyramid Global Hospitality is hiring an experienced Front Office Manager for the AC Hotel Cincinnati At The Banks in downtown Cincinnati. You will lead and manage all Front Office operations, oversee guest services, and drive service standards while controlling labor costs and the annual budget.

You will mentor Front Desk Agents and collaborate with Maintenance and Housekeeping to ensure smooth daily operations, delivering exceptional guest experiences and revenue-focused outcomes.

Qualifications

• Experience leading Front Office operations in a hotel environment.
• Strong background in hotel operations and team management.
• Proven ability to oversee guest services and drive service standards.

Responsabilités

• Oversee all Front Office operations.
• Manage annual budget, labor costs, and monthly expenses.
• Develop and mentor a team of Front Desk Agents.
• Ensure training materials are in place and coaching is provided.
• Monitor room inventory, rate and availability to maximize revenue.

Connaissances

Front Office operations

Budget management

Team leadership

Guest service

Communication

Description du poste

Pyramid Global Hospitality is hiring an experienced Front Office Manager for the AC Hotel Cincinnati At The Banks in downtown Cincinnati. You will lead and manage all Front Office operations, oversee guest services, and drive service standards while controlling labor costs and the annual budget.

You will mentor Front Desk Agents and collaborate with Maintenance and Housekeeping to ensure smooth daily operations, delivering exceptional guest experiences and revenue-focused outcomes.