Front Office Manager

Pyramid Global Hospitality; Cincinnati (OH); Sur place; USD 60 000 - 65 000; Plein temps

Résumé du poste

Pyramid Global Hospitality is hiring an experienced Front Office Manager for the AC Hotel Cincinnati At The Banks in downtown Cincinnati. You will lead and manage all Front Office operations, oversee guest services, and drive service standards while controlling labor costs and the annual budget.

You will mentor Front Desk Agents and collaborate with Maintenance and Housekeeping to ensure smooth daily operations, delivering exceptional guest experiences and revenue-focused outcomes.

Qualifications

• Experience leading Front Office operations in a hotel environment.
• Strong background in hotel operations and team management.
• Proven ability to oversee guest services and drive service standards.

Responsabilités

• Oversee all Front Office operations.
• Manage annual budget, labor costs, and monthly expenses.
• Develop and mentor a team of Front Desk Agents.
• Ensure training materials are in place and coaching is provided.
• Monitor room inventory, rate and availability to maximize revenue.

Connaissances

Front Office operations

Budget management

Team leadership

Guest service

Communication

Description du poste

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

AC Hotel Cincinnati at The Banks is located in downtown Cincinnati at The Banks, adjacent to the Great American Ballpark, and Smale Park. Our talented team has created a reputation for service excellence. In order to continue that level of service, we need to keep hiring only the best team members. If you're looking to grow in a career with a leading hotel, you need to come see what a career with us can do for you!

What You Will Have An Opportunity To Do

Exciting opportunity for Front Office Manager to lead and manage all Front Office operations at our AC Hotel Cincinnati At The Banks. Oversee guest services, ensure exceptional service standards, and drive operational efficiency. Ideal for experienced hospitality leaders with a strong background in hotel operations and team management.

• You will oversee the all Front Office operations.
• You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
• You will develop and mentor a team for the Front Desk Agents.
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.

You will lead by example to ensure all guest interactions are handled in a professional manner.

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel staff in a professional manner, assisting other departments with necessary information

What are we looking for?

Compensation

$60,000

$65,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.