Front Office Manager — Guest Service & Ops Leader

BENCHMARK; New York (NY); Presencial; USD 54.000 - 70.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality, owner of the DoubleTree by Hilton New York Downtown, seeks a talented front desk leader to oversee reservations, front desk and bell operations. You will schedule staff, monitor performance and ensure guest satisfaction.

This role requires strong communication, fluency in English, and prior front office leadership. The successful candidate will train teams, manage security and partner with other departments to maximize revenue and deliver extraordinary service.

Formación

• Two or more years front office/guest services leadership (supervisor or manager) experience.
• Excellent communication skills and ability to interact with guests and staff.
• Must speak fluent English.

Responsabilidades

• Manage all aspects of front desk operations including reservations, front desk, and bell team.
• Schedule employees to ensure proper coverage.
• Monitor performance and initiate corrective action or other staffing decisions per policy; alert management.
• Ensure staff are properly trained and have the tools and equipment needed.
• Ensure guests receive prompt, professional attention and are greeted upon arrival; respond to guest complaints and perform service recovery.
• Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals; manage labor costs within budget.
• Assist in managing hotel revenue generation and maximization through company systems and processes.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Conduct routine inspections of the front office and public areas; correct deficiencies.
• Train staff on phone handling for emergencies; serve as central communications point.
• Promote teamwork and coordination with other departments; act as manager on duty as required.

Conocimientos

Front desk leadership

Staff scheduling

Guest service

Communication skills

Fluent English

Descripción del empleo

Pyramid Global Hospitality, owner of the DoubleTree by Hilton New York Downtown, seeks a talented front desk leader to oversee reservations, front desk and bell operations. You will schedule staff, monitor performance and ensure guest satisfaction.

This role requires strong communication, fluency in English, and prior front office leadership. The successful candidate will train teams, manage security and partner with other departments to maximize revenue and deliver extraordinary service.