Front Desk Supervisor - Lead Guest Service & Team Growth

Fourpointsnewyorkdowntown; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Fourpointsnewyorkdowntown is seeking a detail-oriented front desk supervisor to lead daily operations and deliver an exceptional guest experience. You will coach team members, uphold professionalism, manage check-in/check-out, billing, and administrative tasks, and ensure accurate records.

You will monitor arrivals, reservations, and guest requests, resolve concerns promptly, and collaborate with housekeeping and maintenance to support smooth operations.

Qualifications

• Experience in front desk or guest services.
• Prior leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to stay organized and multitask in a fast-paced environment.
• Familiarity with front office systems and reservation platforms.
• Experience with cash handling and basic administrative tasks.

Responsibilities

• Oversee daily front desk operations ensuring smooth service.
• Coach and motivate front desk staff to deliver consistent guest service.
• Monitor arrivals, departures, reservations, and guest events.
• Address guest concerns promptly and escalate when needed.
• Coordinate with housekeeping, maintenance, and other departments.
• Assist with scheduling, shift coverage, and staffing.
• Ensure accurate check-in/check-out, billing, and records.
• Maintain front office records and cash-handling accuracy.
• Promote a positive team environment focused on service quality.

Skills

Front desk leadership

Guest services excellence

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Cash handling

Shift coaching

PMS familiarity

Tools

PMS systems

Reservation platforms

Job description

Fourpointsnewyorkdowntown is seeking a detail-oriented front desk supervisor to lead daily operations and deliver an exceptional guest experience. You will coach team members, uphold professionalism, manage check-in/check-out, billing, and administrative tasks, and ensure accurate records.

You will monitor arrivals, reservations, and guest requests, resolve concerns promptly, and collaborate with housekeeping and maintenance to support smooth operations.