Front Office Manager

Melrosehoteldc; Orlando, Northern (FL, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Melrosehoteldc's TownePlace Suites Orlando (188 rooms) invites experienced hospitality professionals to lead the front desk team. Located near SeaWorld Orlando, guests enjoy a free breakfast and a pool, with modern suites and in-room kitchens.

The role focuses on front desk operations, staffing, guest relations, and the MICROS system, requiring strong communication and supervisory skills. Full-time position with opportunities to hire, train, and schedule front office staff.

Qualifications

• Experience in hospitality front desk operations.
• Ability to greet and assist guests professionally.
• Strong communication and problem-solving skills.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Verbal communication

Written communication

MICROS system

Front desk coordination

Tools

MICROS system

Job description

Whether its a trip for families, couples, single travelers or friends, guests will enjoy a convenient location near Orlandos best attractions. Located beside the entrance of SeaWorld Orlando, our 188-room TownePlace Suites is ideal for everyone. Relax in tranquil suites featuring full kitchens with stainless steel appliances. Log into Netflix, Hulu, YouTube or Pandora right from our guestroom smart TVs. Fuel up for a day at SeaWorld Orlando, Walt Disney World and Universal Orlando Resort with free breakfast. Relax or cool off in our refreshing resort-style mineral pool. Located near the Orange County Convention Center, our I-Drive hotel boasts flexible meeting space that can accommodate up to 100 people. Sit back, relax and stay a while.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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