Front Office Manager: Guest Experience & Revenue Growth

Highgate; Honolulu (HI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Job summary

Highgate is seeking a Front Office Manager for our premier Alohilani Resort Waikiki Beach property. You will oversee guest services, revenue management support, and staff development to ensure exceptional experiences for guests in a vibrant Honolulu setting.

The role emphasizes collaboration with housekeeping and other departments, adherence to standards, and leadership in a busy guest-facing environment. A multinational, dynamic team awaits.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous management experience required.
• Knowledge of Opera PMS preferred.
• Multi-lingual preferred.

Responsibilities

• Manage all aspects of the Front Office Guest Experience Departments to maximize revenue and guest satisfaction.
• Lead and coach Front Office staff, conduct interviews, and ensure training per Highgate standards.
• Maintain communication with managers and other departments to ensure smooth operations.
• Monitor room inventory, rate variance, and guest feedback through surveys and social channels.
• Collaborate with Directors of Rooms to prepare annual budgets and oversee SOPs.

Skills

Front Office leadership

Guest relations

Staff training

Tools

Opera PMS

Job description

Highgate is seeking a Front Office Manager for our premier Alohilani Resort Waikiki Beach property. You will oversee guest services, revenue management support, and staff development to ensure exceptional experiences for guests in a vibrant Honolulu setting.

The role emphasizes collaboration with housekeeping and other departments, adherence to standards, and leadership in a busy guest-facing environment. A multinational, dynamic team awaits.