Guest Services Manager: Elevate Guest Experience

Accorhotel; Honolulu (HI); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Time to Recharge

Getting Here

Dining: Complimentary meal during your

Uniforms provided or dry-cleaning

Travel Perks: Accor hotel discounts

Growth & Development

Community & Culture

Job summary

Ala Moana Hotel by Mantra, an Accor property in Honolulu, Hawaii, is seeking a Guest Services Manager to supervise the front office, coordinate daily operations, and ensure a flawless guest experience during shifts.

You will lead the front desk team, resolve guest issues with professionalism, collaborate with Reservations, Housekeeping and Food & Beverage, and uphold the aloha spirit that defines our brand. This role offers a competitive salary and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Minimum two (2) years of front desk, guest services or equivalent experience.
• Working knowledge of hotel and front desk operations.
• Excellent written and verbal communication skills.
• Proven leadership skills, sound judgment and the ability to work well with a diverse staff.

Responsibilities

• Review the Log Report, memos, emails, and Daily Function Sheet at the start of the shift.
• Log incidences and occurrences during your shift in the Log Report.
• Ensure all duties on the Guest Service Manager Daily Duties Check List are completed.
• Respond to PBX code red calls and handle as necessary.
• Coordinate with airlines regarding delayed flights and inform affected departments.
• Maintain logs (Airline, Porterage, Valet Fees).
• Assist Reservations after hours and weekends as needed.
• Coordinate work flow of the front office team to ensure coverage at all times.
• Handle guest needs and complaints professionally and resolve discrepancies.

Skills

Front desk experience

Guest services

Leadership

Communication

Education

High School Diploma or Equivalent

Job description

Ala Moana Hotel by Mantra, an Accor property in Honolulu, Hawaii, is seeking a Guest Services Manager to supervise the front office, coordinate daily operations, and ensure a flawless guest experience during shifts.

You will lead the front desk team, resolve guest issues with professionalism, collaborate with Reservations, Housekeeping and Food & Beverage, and uphold the aloha spirit that defines our brand. This role offers a competitive salary and comprehensive benefits.