Front Office Manager - Guest Experience & Ops Leader

HHM Hospitality; Hummelstown (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit/ Parking Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Front Office Manager to lead our front desk operations, uphold guest service standards, and advance sustainability initiatives. You will oversee budgets, train and coach staff, and ensure smooth coordination with guest services and vendors.

The role requires 2–5 years in hospitality and an associate or bachelor's degree is preferred. Expect varied shifts including holidays and weekends, with a competitive benefits package.

Qualifications

• Interview, select, train, schedule, coach and support associates to brand standards.
• Focus on improving guest satisfaction scores and service quality.
• Monitor front office financial operations and ensure proper accounting controls.
• Develop and monitor department budgets and forecasts.
• Supervise all guest services department managers and related staff.
• Follow HHM's EarthView sustainability guidelines.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Job description

HHM Hotels is seeking a Front Office Manager to lead our front desk operations, uphold guest service standards, and advance sustainability initiatives. You will oversee budgets, train and coach staff, and ensure smooth coordination with guest services and vendors.

The role requires 2–5 years in hospitality and an associate or bachelor's degree is preferred. Expect varied shifts including holidays and weekends, with a competitive benefits package.