Front Office Leader: Guest Experience & Ops

HHM Hospitality; Vernon Hills (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Telus Health access

Travel Discounts

Commuter benefits

Development opportunities

Referral Bonus

Job summary

HHM Hotels is seeking a Front Office Manager to lead the guest services team and oversee front desk operations in line with HHM standards and sustainability guidelines.

You will coach staff, manage guest satisfaction, and oversee budgets, contracts, and vendor relations while ensuring safe work practices. This role requires 2–5 years in hospitality and a degree; growth opportunities toward General Manager exist.

Qualifications

• 2 to 5 years hospitality related experience.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Hospitality experience

Education

Associate's or Bachelor's degree

Job description

HHM Hotels is seeking a Front Office Manager to lead the guest services team and oversee front desk operations in line with HHM standards and sustainability guidelines.

You will coach staff, manage guest satisfaction, and oversee budgets, contracts, and vendor relations while ensuring safe work practices. This role requires 2–5 years in hospitality and a degree; growth opportunities toward General Manager exist.