Front Office Manager — Guest Experience & Operations

Hotel Yountville; Santa Fe, Northern (NM, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Santa Fe Hilton-STA in Santa Fe, NM seeks a Front Office Manager to lead daily front desk and guest services operations. You will recruit, train, and supervise front office staff, maintaining staffing levels and supporting peak periods while ensuring courteous, professional guest experiences.

The role requires proven front desk leadership, strong guest relations, and hands-on MICROS system management. You will collaborate with Housekeeping, Engineering, Sales, and other departments to optimize

Qualifications

• Full-service hotel front desk leadership experience is required.
• Experience as a Front Office Manager or Front Desk Supervisor is required.
• Ability to staff, interview, hire, supervise and train front desk personnel.
• Experience operating the MICROS system at the front office.

Responsibilities

• Oversee daily front office and guest services operations.
• Recruit, train, schedule, coach, and supervise front office staff.
• Maintain staffing levels based on occupancy and demand.
• Support front desk during peak arrival and departure periods.
• Anticipate guest needs and provide prompt, courteous service.
• Investigate guest concerns and apply effective service recovery.
• Monitor feedback and implement improvements for guest satisfaction.
• Ensure accurate check-ins/outs, room assignments, and payments.
• Communicate with Housekeeping, Engineering, Sales, Revenue Management, Security, and F&B.
• Maintain cash handling, card transactions, and safety procedures.
• Control labor, overtime, scheduling and supplies; participate in manager-on-duty rotation.
• Ensure compliance with policies and laws; demonstrate high work ethic.

Skills

Front desk leadership

Staffing and scheduling

Guest relations

Problem solving

Communication

Tools

MICROS system

OnQ/PEP experience

Job description

Santa Fe Hilton-STA in Santa Fe, NM seeks a Front Office Manager to lead daily front desk and guest services operations. You will recruit, train, and supervise front office staff, maintaining staffing levels and supporting peak periods while ensuring courteous, professional guest experiences.

The role requires proven front desk leadership, strong guest relations, and hands-on MICROS system management. You will collaborate with Housekeeping, Engineering, Sales, and other departments to optimize