Executive Housekeeper: Lead Hotel Operations & Guest Experience

Sonesta Hotels International Corporation

Miami Beach (FL)

On-site

USD 70,000 - 110,000

Full time

2 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical Insurance
Dental & Vision
401(k) Retirement Plan with Company 
匹
Paid Vacation & Sick Time
Paid Parental Leave
Company-Paid Life Insurance
Disability Insurance
Educational Assistance
Sonesta Hotel Discounts
Employee Discounts

Job summary

Sonesta International Hotels in Miami Beach is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, driving cleanliness standards, guest satisfaction, and team performance.

You will oversee rooms, public areas, laundry, linen management, and back-of-house spaces while collaborating with Front Office, Engineering, and Operations to exceed guest expectations.

Qualifications

  • 5+ years in housekeeping or hospitality leadership.
  • Experience directing housekeeping and laundry operations.
  • Strong knowledge of sanitation standards and OSHA.
  • Proven ability to manage budgets and vendor relationships.

Responsibilities

  • Lead all housekeeping and laundry operations across guest rooms, suites, public areas, and back-of-house spaces.
  • Recruit, train, coach, schedule, and develop housekeeping teams for operational excellence.
  • Ensure cleanliness, presentation, sanitation, and brand standards at all property areas.
  • Monitor guest satisfaction, cleanliness scores, online reviews and room inspections.
  • Partner with Front Office, Engineering, Operations, and leadership for seamless operations.
  • Oversee room inspection programs, productivity, labor, inventory, and linen management.
  • Manage supplies, equipment, vendors, purchasing, and operating expenses.
  • Ensure compliance with procedures, sanitation standards, OSHA, and safety policies.
  • Support VIP arrivals, group business, special projects, and renovations as needed.
  • Maintain cleanliness of closets, laundry areas, storage spaces, and staff areas.
  • Analyze KPIs and productivity data to identify improvement opportunities.
  • Foster a collaborative, guest-focused culture aligned with Sonesta's philosophy.
  • Any other duties as assigned.

Skills

Leadership
Hospitality Operations
Team Development
Budgeting
Vendor Management
Guest Satisfaction
Safety Compliance

Job description

Sonesta International Hotels in Miami Beach is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, driving cleanliness standards, guest satisfaction, and team performance.

You will oversee rooms, public areas, laundry, linen management, and back-of-house spaces while collaborating with Front Office, Engineering, and Operations to exceed guest expectations.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Executive Housekeeper: Lead Cleanliness & Team Excellence
Executive Housekeeper: Lead Cleanliness & Team Excellence

Sonesta International Hotels Corporation • Miami Beach (FL)

On-site
USD 70,000 - 100,000
Medical Insurance
Dental Insurance
Vision Insurance
+9
Executive Housekeeper: Lead Cleaning & Guest Experience
Executive Housekeeper: Lead Cleaning & Guest Experience

Sonesta Hotels • Miami Beach (FL)

On-site
USD 70,000 - 110,000
Medical Insurance
Dental Insurance
Vision Insurance
+10
Executive Housekeeper: Lead Hotel Ops & Guest Experience
Executive Housekeeper: Lead Hotel Ops & Guest Experience

Sonesta Hotels International Corporation in • Miami Beach (FL)

On-site
USD 85,000 - 110,000
Medical Insurance
Dental Insurance
Vision Insurance
+9
Director of Housekeeping & Laundry Excellence
Director of Housekeeping & Laundry Excellence

Think Hospitality • Miami Beach (FL)

On-site
USD 65,000 - 95,000
Housekeeping Supervisor & Guest Experience Lead
Housekeeping Supervisor & Guest Experience Lead

Think Hospitality • Miami Beach (FL)

On-site
USD 38,000 - 48,000
Housekeeping Supervisor: Lead Cleanliness & Team Excellence
Housekeeping Supervisor: Lead Cleanliness & Team Excellence

Career Opportunities with Grand Beach Hotel Miami Beach • Bay Harbor Islands (FL)

On-site
USD 42,000 - 65,000
Housekeeping Manager: Lead Rooms & Guest Experience
Housekeeping Manager: Lead Rooms & Guest Experience

Sonesta International Hotels • Baltimore (MD)

On-site
USD 41,000 - 50,000
Medical/Dental/Vision Insurance
HSA with Company Match
401(k) with Company Match
+3
Housekeeping Manager: Lead Hospitality Excellence
Housekeeping Manager: Lead Hospitality Excellence

Hilton • Miami Beach (FL)

On-site
USD 55,000 - 70,000
Travel perks
Stock purchase plan
Parental leave
+6
Head of Housekeeping & Guest Experience
Head of Housekeeping & Guest Experience

Sonesta Hotels International Corporation • New Orleans (LA)

On-site
USD 90,000 - 120,000
Medical Insurance
Dental Insurance
Vision Insurance
+9
Head of Housekeeping & Guest Experience
Head of Housekeeping & Guest Experience

Sonesta International Hotels • New Orleans (LA)

On-site
USD 90,000 - 110,000
Medical, Dental & Vision Insurance
Health Savings Account (HSA) with 2:1
401(k) Retirement Plan with Company 2x
+8