Executive Housekeeper: Lead Hotel Operations & Guest Experience

Sonesta Hotels International Corporation; Miami Beach (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Retirement Plan with Company 
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Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in Miami Beach is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, driving cleanliness standards, guest satisfaction, and team performance.

You will oversee rooms, public areas, laundry, linen management, and back-of-house spaces while collaborating with Front Office, Engineering, and Operations to exceed guest expectations.

Qualifications

• 5+ years in housekeeping or hospitality leadership.
• Experience directing housekeeping and laundry operations.
• Strong knowledge of sanitation standards and OSHA.
• Proven ability to manage budgets and vendor relationships.

Responsibilities

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, and back-of-house spaces.
• Recruit, train, coach, schedule, and develop housekeeping teams for operational excellence.
• Ensure cleanliness, presentation, sanitation, and brand standards at all property areas.
• Monitor guest satisfaction, cleanliness scores, online reviews and room inspections.
• Partner with Front Office, Engineering, Operations, and leadership for seamless operations.
• Oversee room inspection programs, productivity, labor, inventory, and linen management.
• Manage supplies, equipment, vendors, purchasing, and operating expenses.
• Ensure compliance with procedures, sanitation standards, OSHA, and safety policies.
• Support VIP arrivals, group business, special projects, and renovations as needed.
• Maintain cleanliness of closets, laundry areas, storage spaces, and staff areas.
• Analyze KPIs and productivity data to identify improvement opportunities.
• Foster a collaborative, guest-focused culture aligned with Sonesta's philosophy.
• Any other duties as assigned.

Skills

Leadership

Hospitality Operations

Team Development

Budgeting

Vendor Management

Guest Satisfaction

Safety Compliance

Job description

Sonesta International Hotels in Miami Beach is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, driving cleanliness standards, guest satisfaction, and team performance.

You will oversee rooms, public areas, laundry, linen management, and back-of-house spaces while collaborating with Front Office, Engineering, and Operations to exceed guest expectations.