Guest Experience Specialist - Front Desk

Spire Hospitality; Covington (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Spire Hospitality is seeking a Front Desk Agent for the Cincinnati Marriott at RiverCenter. This role involves welcoming guests and ensuring their satisfaction throughout their stay. You will provide outstanding service and assist with the check-in and check-out process.

Qualified candidates should possess a high school diploma and customer service experience, with prior front desk experience preferred. Join us in creating memorable experiences for our guests!

Qualifications

• High school diploma or equivalent required.
• One year of experience in customer service or guest-facing roles.
• Desired: Front desk experience in hotels.

Responsibilities

• Deliver exceptional guest service.
• Respond promptly to guest queries and requests.
• Streamline check-in and check-out processes.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or its equivalent

Tools

MS Suite - Outlook, Word, Excel

Hotel PMS systems

Job description

Spire Hospitality is seeking a Front Desk Agent for the Cincinnati Marriott at RiverCenter. This role involves welcoming guests and ensuring their satisfaction throughout their stay. You will provide outstanding service and assist with the check-in and check-out process.

Qualified candidates should possess a high school diploma and customer service experience, with prior front desk experience preferred. Join us in creating memorable experiences for our guests!