Front Office Manager: Flexible Schedule & Guest Experience

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 58,000 - 63,000; Full time

Job summary

Pyramid Global Hospitality is seeking a proactive Front Office Manager in Cincinnati to lead the Front Office team and drive guest satisfaction. You will manage daily operations, coach staff, and partner with maintenance and housekeeping to ensure seamless service.

The role requires 3–5 years of leadership in hospitality, experience with PMS systems, and a flexible schedule including nights and weekends. Compensation reflects market rates and the property's standards.

Qualifications

• 3–5 years experience leading a Front Office team in a service focused hotel or resort.
• Strong verbal and written communication skills.
• Experience with PMS systems and hotel operations.

Responsibilities

• Oversee Front Office operations and lead the team to deliver exceptional guest experiences and Wanderlust program.
• Manage monthly budget and monitor revenue-related metrics.
• Mentor Front Desk Agents and provide coaching and career development.
• Ensure training materials are in place and followed by the department.
• Collaborate with Maintenance and Housekeeping to coordinate daily operations.

Skills

Front office leadership

PMS systems

Communication skills

Customer service

Education

College degree preferred

Tools

PMS software

Job description

Pyramid Global Hospitality is seeking a proactive Front Office Manager in Cincinnati to lead the Front Office team and drive guest satisfaction. You will manage daily operations, coach staff, and partner with maintenance and housekeeping to ensure seamless service.

The role requires 3–5 years of leadership in hospitality, experience with PMS systems, and a flexible schedule including nights and weekends. Compensation reflects market rates and the property's standards.