Front Office Manager - Guest Experience & Revenue

BENCHMARK; Nashville (TN); On-site; USD 65,000 - 70,000; Full time

Job summary

Pyramid Global Hospitality's Cambria Hotel Nashville Midtown is seeking a motivated Front Office Manager to lead a guest‑focused team in Music City.

You will oversee front office operations, manage budget and labor costs, mentor front desk, bell staff, and concierge, and ensure training materials are in place. The role requires 3–5 years leadership in a service hotel and a flexible schedule.

Join a world‑class property that values service excellence and growth opportunities.

Qualifications

• 3–5 years of Front Office leadership in a service-focused hotel or resort.
• Flexible schedule including nights, weekends and holidays.
• Strong verbal and written communication skills; experience with PMS systems.

Responsibilities

• Oversee Front Office operations and lead the team to deliver exceptional guest experiences.
• Manage annual budget and labor costs; forecast and review monthly P&L.
• Develop and mentor Front Desk, Bell Staff and Concierge teams.
• Ensure training materials are in place and used across departments.
• Lead coaching, career planning and recognition programs for all associates.
• Monitor room inventory, rate, and occupancy; maximize revenue.
• Participate in Revenue Optimization Committee meetings and cross-department collaboration.

Skills

Front Office leadership

Guest service excellence

Communication skills

Budget management

Education

College degree

Tools

PMS systems

Job description

Pyramid Global Hospitality's Cambria Hotel Nashville Midtown is seeking a motivated Front Office Manager to lead a guest‑focused team in Music City.

You will oversee front office operations, manage budget and labor costs, mentor front desk, bell staff, and concierge, and ensure training materials are in place. The role requires 3–5 years leadership in a service hotel and a flexible schedule.

Join a world‑class property that values service excellence and growth opportunities.