Front Desk Manager: Guest Experience Leader

BENCHMARK; Arkansas; On-site; USD 45,000 - 55,000; Full time

Job summary

Pyramid Global Hospitality, owner of Benchmark Resorts & Hotels, is seeking a Front Desk Manager to oversee daily front desk operations with a focus on guest service excellence.

You will supervise front desk staff, manage check-in/check-out, coordinate with housekeeping and maintenance, and monitor performance metrics to improve guest satisfaction while supporting budget and reporting requirements.

Qualifications

• Minimum 2–3 years of front desk, guest service, or hospitality experience.
• Previous supervisory or leadership experience.
• Strong customer service and conflict-resolution skills.
• Experience with property management and reservation systems and MS Office.

Responsibilities

• Lead and manage front desk operations to ensure a welcoming and professional guest experience.
• Oversee guest check-in, check-out, room assignments, and service requests.
• Respond promptly to guest inquiries and escalations.
• Monitor guest satisfaction and implement improvements.
• Collaborate with housekeeping, maintenance, security, sales and other departments.

Skills

Leadership

Customer service

Conflict resolution

Organizational skills

Time management

Financial acumen

Attention to detail

Professionalism

Adaptability

Education

High school diploma

Bachelor's degree (preferred)

Tools

Property Management System (PMS)

Reservation systems

MS Office

Job description

Pyramid Global Hospitality, owner of Benchmark Resorts & Hotels, is seeking a Front Desk Manager to oversee daily front desk operations with a focus on guest service excellence.

You will supervise front desk staff, manage check-in/check-out, coordinate with housekeeping and maintenance, and monitor performance metrics to improve guest satisfaction while supporting budget and reporting requirements.