Front Office Manager: Elevate Guest Experience & Team

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and

disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career developm

ent opportunities

Job summary

Concord Hospitality Enterprises Co. in Raleigh is seeking a Front Office Manager for Marriott Crabtree Raleigh to oversee the front desk and guest services, ensuring satisfaction and adherence to brand standards.

You will lead the team, train staff, and drive revenue initiatives while maintaining hotel operations and quality standards. Concord emphasizes an associate-first culture and professional growth.

Responsibilities

• Deliver an exceptional guest experience and promote a strong service culture
• Lead front desk operations, including serving as Manager on Duty
• Train, coach, and develop team members to meet service and operational standards
• Support revenue, sales, and financial initiatives to drive hotel performance
• Manage recruiting, onboarding, performance, recognition, and employee relations
• Ensure compliance with hotel policies, safety requirements, and brand standards
• Maintain high property standards through inspections, preventive maintenance, and quality initiatives

Job description

Concord Hospitality Enterprises Co. in Raleigh is seeking a Front Office Manager for Marriott Crabtree Raleigh to oversee the front desk and guest services, ensuring satisfaction and adherence to brand standards.

You will lead the team, train staff, and drive revenue initiatives while maintaining hotel operations and quality standards. Concord emphasizes an associate-first culture and professional growth.