Guest Experience Leader Front Office & Team Growth

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life, andDisb

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career devel op

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Office Manager for Marriott Crabtree Raleigh. This role oversees the front desk, guest satisfaction, and brand-standard service, ensuring a welcoming atmosphere of superior guest service and product quality.

You will lead the front desk team, act as Manager on Duty, and drive revenue initiatives while recruiting and coaching staff within hotel policies and safety standards.

Qualifications

• Experience leading front desk operations.
• Proven ability to coach and develop front-line staff.
• Commitment to guest satisfaction and brand standards.
• Strong compliance and safety awareness.

Responsibilities

• Deliver an exceptional guest experience and promote a strong service culture.
• Lead front desk operations, including serving as Manager on Duty.
• Train, coach, and develop team members to meet service and operational standards.
• Support revenue, sales, and financial initiatives to drive hotel performance.
• Manage recruiting, onboarding, performance, recognition, and employee relations.
• Ensure compliance with hotel policies, safety requirements, and brand standards.
• Maintain high property standards through inspections, preventive maintenance, and quality initiatives.

Skills

Team leadership

Guest services

Front desk operations

Training & coaching

Recruiting

Compliance

Job description

Concord Hospitality Enterprises Co. is seeking a Front Office Manager for Marriott Crabtree Raleigh. This role oversees the front desk, guest satisfaction, and brand-standard service, ensuring a welcoming atmosphere of superior guest service and product quality.

You will lead the front desk team, act as Manager on Duty, and drive revenue initiatives while recruiting and coaching staff within hotel policies and safety standards.