Front Office Manager

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and

disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career developm

ent opportunities

Job summary

Concord Hospitality Enterprises Co. in Raleigh is seeking a Front Office Manager for Marriott Crabtree Raleigh to oversee the front desk and guest services, ensuring satisfaction and adherence to brand standards.

You will lead the team, train staff, and drive revenue initiatives while maintaining hotel operations and quality standards. Concord emphasizes an associate-first culture and professional growth.

Responsibilities

• Deliver an exceptional guest experience and promote a strong service culture
• Lead front desk operations, including serving as Manager on Duty
• Train, coach, and develop team members to meet service and operational standards
• Support revenue, sales, and financial initiatives to drive hotel performance
• Manage recruiting, onboarding, performance, recognition, and employee relations
• Ensure compliance with hotel policies, safety requirements, and brand standards
• Maintain high property standards through inspections, preventive maintenance, and quality initiatives

Job description

Description

We are hiring a Front Office Manager at Marriott Crabtree Raleigh.

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Deliver an exceptional guest experience and promote a strong service culture
• Lead front desk operations, including serving as Manager on Duty.
• Train, coach, and develop team members to meet service and operational standards.
• Support revenue, sales, and financial initiatives to drive hotel performance.
• Manage recruiting, onboarding, performance, recognition, and employee relations.
• Ensure compliance with hotel policies, safety requirements, and brand standards.
• Maintain high property standards through inspections, preventive maintenance, and quality initiatives.

Benefits:

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Pay Range: $54,235 - $67,800

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality