Front Office Manager - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life, andDisb

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career devel op

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Office Manager for Marriott Crabtree Raleigh. This role oversees the front desk, guest satisfaction, and brand-standard service, ensuring a welcoming atmosphere of superior guest service and product quality.

You will lead the front desk team, act as Manager on Duty, and drive revenue initiatives while recruiting and coaching staff within hotel policies and safety standards.

Qualifications

• Experience leading front desk operations.
• Proven ability to coach and develop front-line staff.
• Commitment to guest satisfaction and brand standards.
• Strong compliance and safety awareness.

Responsibilities

• Deliver an exceptional guest experience and promote a strong service culture.
• Lead front desk operations, including serving as Manager on Duty.
• Train, coach, and develop team members to meet service and operational standards.
• Support revenue, sales, and financial initiatives to drive hotel performance.
• Manage recruiting, onboarding, performance, recognition, and employee relations.
• Ensure compliance with hotel policies, safety requirements, and brand standards.
• Maintain high property standards through inspections, preventive maintenance, and quality initiatives.

Skills

Team leadership

Guest services

Front desk operations

Training & coaching

Recruiting

Compliance

Job description

We are hiring a Front Office Manager at Marriott Crabtree Raleigh.

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities

• Deliver an exceptional guest experience and promote a strong service culture
• Lead front desk operations, including serving as Manager on Duty.
• Train, coach, and develop team members to meet service and operational standards.
• Support revenue, sales, and financial initiatives to drive hotel performance.
• Manage recruiting, onboarding, performance, recognition, and employee relations.
• Ensure compliance with hotel policies, safety requirements, and brand standards.
• Maintain high property standards through inspections, preventive maintenance, and quality initiatives.

Benefits

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Pay Range: $54,235 - $67,800