Front Office Manager — Elevate Guest Experience

StepStone-Hospitality-Inc; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Health, Dental, Vision, and Life Insur

Paid Time Off

Employee Hotel Discounts

Job summary

StepStone Hospitality is looking for a talented Front Office Manager at DoubleTree West Palm Beach Airport. The ideal candidate will lead the Front Office team, ensuring exceptional guest experiences and operational excellence.

Responsibilities include overseeing daily operations, managing guest satisfaction, and maintaining compliance with Hilton standards. The position offers competitive salary, 401(k) matching, and comprehensive health benefits.

Qualifications

• Must have comprehensive knowledge of English to communicate effectively.
• Ability to design and prepare statistical reports and presentations.
• Flexible schedule required.

Responsibilities

• Oversee daily operations of the Front Desk, Guest Services, and Night Audit.
• Achieve budgeted revenues and expenses for the guest services department.
• Respond and resolve guest requests and complaints in a timely manner.

Skills

Leadership

Guest service

Financial acumen

Communication

Problem-solving

Tools

Office software

Accounting software

Job description

StepStone Hospitality is looking for a talented Front Office Manager at DoubleTree West Palm Beach Airport. The ideal candidate will lead the Front Office team, ensuring exceptional guest experiences and operational excellence.

Responsibilities include overseeing daily operations, managing guest satisfaction, and maintaining compliance with Hilton standards. The position offers competitive salary, 401(k) matching, and comprehensive health benefits.